End-User IT Support Specialist

The Children's Place; Lahore; On-site; PKR 669,600 - 1,339,200; Full time

Job summary

The Children's Place in Lahore is seeking a Client Services Technician to deliver expert IT support for Windows and Mac devices, printers, and mobile gear. The role emphasizes customer focus, strong communication, and the ability to diagnose and resolve issues quickly.

Responsibilities include handling calls and emails, troubleshooting hardware, software, networking, and printers, and documenting incidents in ServiceNow.

Qualifications

• Bachelor’s degree or technical training preferred.
• Minimum 2-5 years’ experience at a corporate helpdesk.
• Retail industry experience a plus.

Responsibilities

• Resolve support calls and emails to meet SLAs.
• Troubleshoot hardware, software, network, and printing issues.
• Maintain Windows 10/11 and Mac OS environments.
• Install and configure New Hire hardware and software.
• Support mobile devices including iPhones and Androids.
• Document incidents in ServiceNow and identify trends.
• Knowledgebase documentation.

Skills

Windows 10/11

Mac OS

Printer troubleshooting

Mobile device support

Active Directory

Exchange

Teams conferencing

Education

Bachelor’s degree or technical training

Tools

ServiceNow

Intune

Casper Suite

JAMF

Cisco AnyConnect

Azure

Job description

The Children's Place in Lahore is seeking a Client Services Technician to deliver expert IT support for Windows and Mac devices, printers, and mobile gear. The role emphasizes customer focus, strong communication, and the ability to diagnose and resolve issues quickly.

Responsibilities include handling calls and emails, troubleshooting hardware, software, networking, and printers, and documenting incidents in ServiceNow.