Client Services Technician

The Children's Place; Lahore; On-site; PKR 669,600 - 1,339,200; Full time

Job summary

The Children's Place in Lahore is seeking a Client Services Technician to deliver expert IT support for Windows and Mac devices, printers, and mobile gear. The role emphasizes customer focus, strong communication, and the ability to diagnose and resolve issues quickly.

Responsibilities include handling calls and emails, troubleshooting hardware, software, networking, and printers, and documenting incidents in ServiceNow.

Qualifications

• Bachelor’s degree or technical training preferred.
• Minimum 2-5 years’ experience at a corporate helpdesk.
• Retail industry experience a plus.

Responsibilities

• Resolve support calls and emails to meet SLAs.
• Troubleshoot hardware, software, network, and printing issues.
• Maintain Windows 10/11 and Mac OS environments.
• Install and configure New Hire hardware and software.
• Support mobile devices including iPhones and Androids.
• Document incidents in ServiceNow and identify trends.
• Knowledgebase documentation.

Skills

Windows 10/11

Mac OS

Printer troubleshooting

Mobile device support

Active Directory

Exchange

Teams conferencing

Education

Bachelor’s degree or technical training

Tools

ServiceNow

Intune

Casper Suite

JAMF

Cisco AnyConnect

Azure

Job description

## Client Services TechnicianApplylocations: Corporate Office - Pakistantime type: Full timeposted on: Posted 3 Days Agojob requisition id: R000031475**Location:**Lahore,## ## **Job Summary:**The Client Services Technician role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and Teams conferencing. The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.## **Responsibilities:****Key Accountabilities:*** Resolve support calls and email requests to meet or exceed service level objectives* Troubleshoot hardware, software, network, and printing issues* Maintain and troubleshoot Windows 10/11 and Mac OS Environments* Install and configure New Hire hardware and software* Support Mobile Devices including iDevices and Androids* Document all incidents and service requests into ServiceNow to identify trends* Knowledgebase documentation**Education and Experience:*** Bachelor’s degree or technical training preferred* Minimum 2-5 years’ experience at a corporate helpdesk* Retail industry experience a plus* Experience with software including, but not limited to Mac OS, working knowledge of older Windows Operating systems and productivity software, Active Directory Administration and Exchange, Cisco VPN, Intune and JAMF**Skills and Behaviors:*** Technical knowledge of hardware including, but not limited to desktops, laptops, peripherals, printers, iPhones, Androids, and iPads* Proficient in PC and Mac* Familiarity with Casper Suite (Mac Management tool) a plus* Exceptional interpersonal, customer service, and verbal and written communications skills* Demonstrated project and time management skills* Basic Network concepts* Active Directory, Microsoft Exchange, Azure and Intune* Cisco AnyConnect/Multifactor