Performance Marketer – Team Lead

Techloset; Punjab; On-site; PKR 300,000 - 420,000; Full time

Job summary

Techloset in Faisalabad, Punjab (On-site) is seeking a proactive E-commerce Sales & Customer Support Executive to manage online orders, respond to customer queries, and drive sales conversions across social media platforms and internal systems.

You will handle inquiries across WhatsApp, Facebook, Instagram and other channels, confirm orders, track delivery, and maintain accurate records while coordinating with packing and dispatch teams for timely fulfillment.

Qualifications

• Excellent English and Urdu communication (spoken and written).
• Strong written and verbal communication skills.
• Basic computer literacy and familiarity with social media platforms.
• Prior e-commerce, online sales or customer support experience preferred, not mandatory.
• Strong organizational skills and ability to manage multiple orders simultaneously.
• Fresh graduates are encouraged to apply and on-site work is required.

Responsibilities

• Process and manage orders received via social media, website, and other sales platforms.
• Respond to customer queries promptly across WhatsApp, Facebook, Instagram, and other channels.
• Confirm orders and follow up on delivery status and order fulfillment.
• Maintain accurate order and customer records in internal systems.
• Coordinate with packing and dispatch teams to ensure timely order processing.
• Manage returns and exchanges professionally.
• Resolve customer concerns to ensure a positive shopping experience.
• Convert inquiries and leads into confirmed sales.

Skills

English

Urdu

Social media

Order management

Communication

Organizational skills

Fresh graduates

On-site

Tools

WhatsApp

Facebook

Instagram

Job description

Location: Faisalabad, Punjab (On-site)

Job Type: Full-time

About the Role

We are looking for a proactive E-commerce Sales & Customer Support Executive to manage online orders, handle customer queries, and drive sales conversions across our social media platforms and internal systems. This is a great opportunity for someone who enjoys direct customer interaction and wants to build a career in e-commerce.

Key Responsibilities

• Process and manage orders received via social media, website, and other sales platforms
• Respond to customer queries promptly across WhatsApp, Facebook, Instagram, and other channels
• Confirm orders and follow up on delivery status and order fulfillment
• Maintain accurate order and customer records in internal systems
• Coordinate with the packing and dispatch team to ensure timely order processing
• Manage returns and exchanges professionally
• Resolve customer concerns to ensure a positive shopping experience
• Convert inquiries and leads into confirmed sales

Requirements

• Strong communication skills in English and Urdu (written and verbal)
• Basic computer literacy and familiarity with social media platforms
• Prior experience in e-commerce, online sales, or customer support preferred (not mandatory)
• Strong organizational skills with the ability to manage multiple customers and orders simultaneously
• Fresh graduates with excellent communication skills are encouraged to apply
• Must be able to work on-site

Why Join Us?

• Hands-on experience in e-commerce operations and digital sales
• Supportive, professional work environment
• Opportunity to grow within the company as it scales