E-commerce Customer Care Specialist (On-site, Karachi)

Mehrloom; Karachi Division; On-site; PKR 279,000 - 446,000; Full time

Job summary

Arabia Dropship in Karachi is seeking a Customer Service Representative to handle inquiries by phone, email, and chat, provide order updates, and resolve product, delivery, and return issues. You will document interactions and escalate complex cases to relevant teams while aiming to maintain a positive customer experience.

You will collaborate with operations, sales, and logistics to share accurate information with customers and uphold service standards in a fast-paced, technology-driven

Qualifications

• Strong customer service experience or aptitude.
• Excellent verbal and written communication skills in English; local languages helpful.
• Proficient with computers and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide order updates and resolve issues related to products, deliveries, and returns.
• Track and document customer interactions; escalate complex cases to teams as needed.

Skills

Customer service

Communication

CRM tools

Education

High school diploma

Tools

CRM tools

Job description

Arabia Dropship in Karachi is seeking a Customer Service Representative to handle inquiries by phone, email, and chat, provide order updates, and resolve product, delivery, and return issues. You will document interactions and escalate complex cases to relevant teams while aiming to maintain a positive customer experience.

You will collaborate with operations, sales, and logistics to share accurate information with customers and uphold service standards in a fast-paced, technology-driven