Customer Service Representative

Mehrloom; Karachi Division; On-site; PKR 279,000 - 446,000; Full time

Job summary

Arabia Dropship in Karachi is seeking a Customer Service Representative to handle inquiries by phone, email, and chat, provide order updates, and resolve product, delivery, and return issues. You will document interactions and escalate complex cases to relevant teams while aiming to maintain a positive customer experience.

You will collaborate with operations, sales, and logistics to share accurate information with customers and uphold service standards in a fast-paced, technology-driven

Qualifications

• Strong customer service experience or aptitude.
• Excellent verbal and written communication skills in English; local languages helpful.
• Proficient with computers and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide order updates and resolve issues related to products, deliveries, and returns.
• Track and document customer interactions; escalate complex cases to teams as needed.

Skills

Customer service

Communication

CRM tools

Education

High school diploma

Tools

CRM tools

Job description

Company Description

Arabia Dropship is a growing e-commerce and dropshipping business focused on delivering quality products and a smooth online shopping experience for customers across the region. The company emphasizes efficient order processing, reliable shipping, and responsive support to build trust and long-term relationships with customers. Team members work in a fast-paced, technology-driven environment with opportunities to learn about modern e-commerce operations. Arabia Dropship values collaboration, professionalism, and continuous improvement in customer service and operational practices.

Role Description

The Customer Service Representative is a full-time, on-site role based in Karachi. In this position, the representative will respond to customer inquiries via phone, email, and chat, provide order updates, and resolve issues related to products, deliveries, and returns. The role includes tracking and documenting customer interactions, escalating complex cases to the appropriate teams, and following up to ensure resolution and satisfaction. The representative will collaborate with operations, sales, and logistics to ensure accurate information is shared with customers and service standards are consistently met. This role requires a strong focus on empathy, clear communication, and maintaining a positive customer experience throughout every interaction.

Qualifications

• Ability to perform core customer service duties, including Customer Service, Customer Support, and Customer Service Representatives responsibilities.
• Skills in maintaining Customer Satisfaction and enhancing overall Customer Experience.
• Strong verbal and written communication skills in English; proficiency in local languages is an advantage.
• Comfort with using computers, CRM tools, and online communication platforms.
• Proven problem-solving abilities and attention to detail in handling customer requests.
• Ability to work on-site in Karachi, manage time effectively, and handle multiple inquiries simultaneously.
• Prior experience in e-commerce or retail customer service is preferred but not required.
• High school diploma or equivalent; additional education in business, communications, or a related field is a plus.