Director of Operations & Growth (Financial Services)

HRBS Global; Islamabad; On-site; PKR 12,000,000 - 18,000,000; Full time

Job summary

HRBS Global in Islamabad leads the Pakistan-based operations for a UK financial services group specialising in debt solutions, including IVAs. The Director of Operations will oversee 250–300 employees across sales, onboarding, IVA servicing and collections, driving growth, efficiency and regulatory compliance.

The role requires strong leadership, commercial acumen and experience delivering sustainable results, with collaboration across UK senior management to achieve targets.

Qualifications

• 10+ years of management experience with at least 5 years in senior operational leadership.
• Experience managing 200+ employees in financial services.
• Proven track record in debt solutions, sales and collections.
• Strong commercial, financial, and analytical capabilities.
• Excellent leadership and stakeholder management; fluent English.

Responsibilities

• Drive new business growth and sales targets.
• Oversee sales, lead generation and onboarding.
• Lead large-scale operations of 250–300 employees.
• Establish KPIs and accountability frameworks.
• Drive efficiency, automation and AI initiatives.
• Oversee IVA servicing and collections.
• Ensure compliance with UK regulatory and Pakistani employment laws.
• Report to UK senior management with performance updates.

Skills

Operations leadership

Sales growth

Process optimization

Financial management

Stakeholder management

People management

English fluency

Tools

Automation awareness

Job description

HRBS Global in Islamabad leads the Pakistan-based operations for a UK financial services group specialising in debt solutions, including IVAs. The Director of Operations will oversee 250–300 employees across sales, onboarding, IVA servicing and collections, driving growth, efficiency and regulatory compliance.

The role requires strong leadership, commercial acumen and experience delivering sustainable results, with collaboration across UK senior management to achieve targets.