Director of Operations — Growth, Automation & Scale

HR Business Solutions; Islamabad; On-site; PKR 8,000,000 - 12,000,000; Full time

Job summary

HR Business Solutions in Pakistan seeks a Director of Operations to lead operations for a UK financial services group focused on debt solutions including IVAs. The role oversees 250–300 employees across sales, onboarding, IVA servicing, collections and support functions.

The position requires strong commercial acumen, exceptional people management, and a proven track record of driving growth and efficiency. Fluency in English is essential.

Qualifications

• Minimum 10 years of relevant management experience, including at least 5 years in senior operational leadership.
• Proven experience managing large-scale operations, ideally with 200+ employees.
• Strong background in financial services, debt solutions, sales, collections, BPO or contact centre operations.

Responsibilities

• Drive new business growth, sales conversion and customer acquisition.
• Lead large-scale operations of 250–300 employees and oversee KPIs and performance.
• Oversee IVA servicing, collections and portfolio performance; drive collection targets and reduce arrears.
• Manage budgets, costs and governance; ensure compliance with UK regulatory requirements and local laws.

Skills

Leadership

Strategic Planning

Stakeholder Management

Financial Services

English Fluency

People Management

Operations Management

BPO/Contact Center

Automation/AI

Budgeting

Job description

HR Business Solutions in Pakistan seeks a Director of Operations to lead operations for a UK financial services group focused on debt solutions including IVAs. The role oversees 250–300 employees across sales, onboarding, IVA servicing, collections and support functions.

The position requires strong commercial acumen, exceptional people management, and a proven track record of driving growth and efficiency. Fluency in English is essential.