Delivery Manager Customer Onboarding

Khanewal; Karachi Division; On-site; PKR 4,000,000 - 9,000,000; Full time

Job summary

Habib Bank Limited (HBL) is seeking a Delivery Manager – Customer Onboarding to lead delivery planning, coordination, and technical oversight within the core banking transformation program. You will drive stakeholder engagement, risk mitigation, and change management across Retail, SME, Corporate, and Digital Banking onboarding journeys.

The role requires 7+ years of experience in banking or technology management, a Bachelor’s degree, and PMP or delivery certification is desirable.

Qualifications

• Bachelor’s degree in Computer Science or another relevant discipline.
• PMP or Delivery Management certification desirable.

Responsibilities

• Plan and coordinate delivery work with WBS, milestones and timelines.
• Provide technical oversight across core banking transformation initiatives.
• Assess delivery milestones and ensure alignment with program standards.
• Manage stakeholders, risks and change across onboarding workstreams.
• Coordinate with Temenos and implementation partners for vendor communication.

Skills

Delivery management

Stakeholder management

Risk management

Technical oversight

Vendor management

Education

Bachelor’s degree in Computer Science or related field

Job description

## Delivery Manager Customer OnboardingFull Job Details#### Job Description**Job Identification:** 29555 **Education:** Bachelor’s degree / Bachelor Honours (16 years) **Experience:** 7+ yearsHire Resume Writers## HBL is seeking a **Delivery Manager – Customer Onboarding** to lead delivery planning, coordination, technical oversight, stakeholder management, risk management, and transformation initiatives related to customer onboarding within the core banking transformation program.## Key Responsibilities### Plan / WBS Creation & Coordination* Develop comprehensive plans and Work Breakdown Structures (WBS) for assigned delivery areas, including tasks, timelines, and milestones.* Coordinate with relevant leads and teams to ensure alignment with project objectives.* Establish effective communication channels and protocols to support collaboration.### Technical Oversight* Understand the technical aspects of the core banking transformation domain and facilitate stakeholders in achieving project milestones.* Collaborate with Engineering, Enterprise Architecture, Infrastructure & Operations, TCoE, DCoE, and other technical teams.* Align technical requirements and coordinate activities to ensure successful delivery.### Delivery Status Assessment* Implement and oversee processes for assessing delivery milestones.* Ensure deliverables meet stakeholder expectations and program delivery standards.* Conduct regular reviews and audits to identify improvement opportunities.Enroll In Courses### Customer Onboarding Transformation* Analyze and redesign end-to-end customer onboarding journeys across: + Retail Banking + SME Banking + Corporate Banking + Digital Banking Channels* Support implementation of customer onboarding capabilities within the new core banking platform.* Define future-state onboarding, account opening, and customer maintenance processes.* Identify opportunities for digitization, automation, and Straight-Through Processing (STP).* Support implementation of a single customer view and Customer Information File (CIF) architecture.### Risk Management* Identify potential risks and issues associated with the assigned delivery area.* Develop appropriate risk mitigation strategies and contingency plans.* Regularly assess and update project risk assessments.### Stakeholder Management* Understand organizational hierarchy and team structures.* Engage and communicate effectively with stakeholders at all levels.* Manage stakeholder expectations and provide regular project updates.* Address stakeholder concerns and issues in a timely manner.### Change Management* Track incoming changes related to the assigned delivery area, including changes to milestones, timelines, and scope.* Challenge and assess proposed changes by understanding their rationale and necessity.* Evaluate the impact of changes and provide appropriate visibility to the Core Management Team.### Temenos – Vendor Communication & Management* Coordinate with Temenos and the designated implementation partner at various levels.* Monitor vendor performance and compliance with contractual agreements.* Resolve vendor-related issues and disputes in a timely manner.* Facilitate communication with other vendors through IT Vendor Management when required.## Qualifications### Minimum Qualification* Bachelor’s degree in Computer Science or another relevant/qualitative discipline.* PMP or a Project Management / Delivery Management certification is desirable.### Minimum Experience* **7+ years of progressively increasing experience** in banking, project management, or technology management within a leading bank or financial institution.## Job Information**Job Identification:** 29555 **Job Category:** HBL PK Job Family **Posting Date:** September 18, 2026, 11:36 AM **Apply Before:** October 3, 2026, 11:55 AM **Degree Level:** Bachelor Honours (16 years) **Location:** Habib Bank Plaza, Karachi, Sindh, Pakistan