Data-Driven Customer Success Operations Analyst

Curemd Pakistan (Private) Limited; Lahore; On-site; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Company-sponsored vehicle financing (C

Provident Fund 8% match

In-house clinic & health coverage

In-house daycare facility

In-house gym and recreational area

Job summary

Curemd Pakistan (Private) Limited in Lahore is seeking a Customer Success - Operations Analyst who is data-driven, analytical, and tech-savvy.

You will analyze customer success data, create reports and dashboards, and identify opportunities to automate processes to boost efficiency and customer outcomes.

Collaborate with CSMs, document workflows, monitor handoffs, and support the growth of the customer success team through data-led improvements.

Qualifications

• Bachelor's degree in a related field such as Business, Statistics, or Mathematics.
• 1-3 years of experience in customer success, customer operations, or a related field.
• Strong analytical skills and experience with data analysis and reporting.
• Familiarity with customer success metrics and processes.
• Experience with Salesforce or other CRM tools.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Tech-savvy mindset and experience with automation and optimization tools.
• Detail-oriented with strong organizational skills.
• Passionate about driving customer success and building a career in customer operations.

Responsibilities

• Analyze customer success data to identify trends, patterns, and areas for improvement.
• Develop and maintain reports and dashboards to track key customer success metrics.
• Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
• Create and maintain documentation of customer success processes and workflows.
• Monitor the sales to customer success handoff process and identify areas for improvement.
• Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.
• Conduct customer surveys to measure satisfaction and identify opportunities for improvement.
• Facilitate planning for the growth of our customer success team.
• Work with the compensation team to develop and manage incentive programs.

Skills

Analytical skills

Data analysis

Reporting

CRM experience

Automation tools

Communication

Independent worker

Team collaboration

Detail oriented

Education

Bachelor's degree in Business/Statistics/Mathematics

Tools

Salesforce

Job description

Curemd Pakistan (Private) Limited in Lahore is seeking a Customer Success - Operations Analyst who is data-driven, analytical, and tech-savvy.

You will analyze customer success data, create reports and dashboards, and identify opportunities to automate processes to boost efficiency and customer outcomes.

Collaborate with CSMs, document workflows, monitor handoffs, and support the growth of the customer success team through data-led improvements.