Operations Analyst

CureMD Corporation; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Bi-annual bonus

Provident Fund: CureMD matches up to 8

Health coverage for family

In-house gym and daycare

Company-sponsored vehicle financing

Training & certifications

Job summary

CureMD Corporation is seeking a Customer Success - Operations Analyst to blend analytics with process optimization. You will analyze data, build dashboards, and partner with CSMs to streamline workflows and boost customer satisfaction.

This role emphasizes automation and documentation, aiming to reduce manual work and scale the CS function, with involvement in incentive design and growth planning.

Qualifications

• Bachelor's degree in Business, Statistics, or Mathematics.
• 1-3 years in customer success, customer operations, or related field.
• Strong analytical skills with data analysis and reporting experience.
• Familiarity with CS metrics and CRM tools.
• Ability to manage multiple projects independently.
• Excellent communication and collaboration skills.

Responsibilities

• Analyze customer success data to identify trends and improvement areas.
• Develop and maintain reports and dashboards for key metrics.
• Collaborate with CSMs to identify process optimization needs.
• Create and maintain documentation of CS processes/workflows.
• Monitor handoff from sales to CS and improve it.
• Automate tasks/workflows to boost efficiency.
• Conduct surveys to measure satisfaction and identify opportunities.
• Support planning for growth of the CS team.
• Assist compensation team with incentive program design.

Skills

Analytical skills

Data analysis & reporting

CRM tools (Salesforce)

Communication & collaboration

Independent project management

Automation mindset

Detail-oriented

Education

Bachelor's degree in Business/Statistics/Mathematics

Tools

Salesforce CRM

Job description

Job Description:

Job Overview:

As a Customer Success - Operations Analyst, you have to be the one who is dynamic and analytical. If you are a tech-savvy professional with a strong inclination towards utilizing data for optimizing processes and automation, this role is perfect for you. Your main responsibilities will revolve around analyzing data, creating reports and dashboards, and identifying ways to enhance efficiency and automate processes to ensure customer success.

Job Responsibilities:

• Analyze customer success data to identify trends, patterns, and areas for improvement.

• Develop and maintain reports and dashboards to track key customer success metrics.

• Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.

• Create and maintain documentation of customer success processes and workflows.

• Monitor the sales to customer success handoff process and identify areas for improvement.

• Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.

• Conduct customer surveys to measure satisfaction and identify opportunities for improvement.

• Facilitate planning for the growth of our customer success team.

• Work with the compensation team to develop and manage incentive programs.

Qualifications:

• Bachelor's degree in a related field such as Business, Statistics, or Mathematics from the following institutions only.

• 1-3 years of experience in customer success, customer operations, or a related field.

• Strong analytical skills and experience with data analysis and reporting.

• Familiarity with customer success metrics and processes.

• Experience with Salesforce or other customer relationship management (CRM) tools.

• Ability to work independently and manage multiple projects simultaneously.

• Excellent communication and collaboration skills.

• Tech-savvy mindset and experience with automation and optimization tools.

• Detail-oriented with strong organizational skills.

• Passionate about driving customer success and building a career in customer operations.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.

• Fast track and uncapped career growth for high performers.

• Company-sponsored vehicle financing (car and bike).

• Interest-free loans.

• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.

• Hospital treatment monitoring by company doctors.

• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).

• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.

• In-house daycare facility.

• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.

• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.