On-Site Customer Success & Relationships Lead

Hightech Solutions; Lahore; On-site; PKR 300,000 - 600,000; Full time

Job summary

Hightech Solutions in Lahore is seeking a dedicated Customer Relationship Specialist to manage key client accounts and nurture long‑term partnerships.

You will coordinate with internal teams, track client interactions, and identify opportunities for upselling while maintaining accurate records.

The role requires strong communication, problem-solving, and a proactive, service‑oriented mindset with on‑site work and flexible hours.

Qualifications

• 1–2 years of experience in customer service or relationship management roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to manage multiple accounts simultaneously.
• Proficient in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record of achieving high levels of client satisfaction.

Responsibilities

• Build and maintain strong, long-lasting customer relationships to enhance customer experience.
• Build and maintain strong, long-lasting customer relationships to enhance customer experience.
• Act as the main point of contact for client inquiries and resolving any issues they may face.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for upselling.
• Collaborate with internal teams to address customer needs and improve customer satisfaction.
• Maintain accurate and up-to-date customer records and account information.
• Provide feedback on customer patterns and trends to improve services and products.
• Assist in developing customer relationship management strategies and policies.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Time management

Multitasking

Attention to detail

Client management

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Hightech Solutions in Lahore is seeking a dedicated Customer Relationship Specialist to manage key client accounts and nurture long‑term partnerships.

You will coordinate with internal teams, track client interactions, and identify opportunities for upselling while maintaining accurate records.

The role requires strong communication, problem-solving, and a proactive, service‑oriented mindset with on‑site work and flexible hours.