Cybersecurity SMB Success Manager

Trilliuminfosec; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Trillium Information Security Systems (TISS) in Lahore seeks a Customer Success Manager to oversee SMB accounts, drive renewals and growth, and coordinate with cross-functional teams. The role focuses on client engagement, relationship building, and delivering tailored cybersecurity solutions.

The ideal candidate brings 3–5 years in Telecom/IT/Cybersecurity sales with strong account-management skills and a client-first approach in a dynamic market.

Qualifications

• 3–5+ years in Telecom, IT, Cybersecurity, or technology sales.
• Proven experience in key account management and client relationships.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Achieve revenue and sales targets through account management and business development.
• Build and maintain long-term relationships with SMB clients in Lahore.
• Conduct regular online and in-person meetings to understand client needs.
• Drive retention, renewals, and upselling within existing accounts.
• Coordinate with internal teams to resolve client concerns and deliver solutions.
• Document client interactions, opportunities, and account activity.
• Travel for client meetings and business engagements as required.

Skills

Key Account Mgmt

Client Relationships

Face-to-Face Meetings

Revenue Growth

Communication Skills

Negotiation

Presentation Skills

Interpersonal Skills

Business Development

Travel Ready

Education

Bachelor's degree in Business Administration, Marketing, IT, Telecom, Cybersecurity, or a related field

Job description

Trillium Information Security Systems (TISS) in Lahore seeks a Customer Success Manager to oversee SMB accounts, drive renewals and growth, and coordinate with cross-functional teams. The role focuses on client engagement, relationship building, and delivering tailored cybersecurity solutions.

The ideal candidate brings 3–5 years in Telecom/IT/Cybersecurity sales with strong account-management skills and a client-first approach in a dynamic market.