Customer Success Manager: Drive ROI, Renewals & Growth

TCP Software; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

TCP Software in Lahore, Pakistan, seeks a Customer Success Manager to collaborate with existing and new customers to renew, expand subscriptions, develop ROI, and demonstrate the value TCP delivers to clients and their employees. This high-touch role requires strong communication skills and a passion for technology in a fast-growing startup environment.

The CSM will maintain, grow, and provide world-class support to our customer base, representing TCP and its product suite while striving to

Qualifications

• Ability to develop renewals and expansion strategies and demonstrate ROI.
• Strong communication skills, written and verbal.
• Experience maintaining customer relationships and reducing churn.

Responsibilities

• Leverage customer relationships to deliver ROI and expand subscriptions.
• Strategic account planning across IT and business units.
• Provide product demonstrations and general support to prospective customers.
• Coordinate resources across the sales cycle to meet objectives.
• Maintain CRM with customer and transactional information.
• Identify opportunities to upsell additional users and services.
• Manage and renew relationships with decision-makers at executive and management levels.

Skills

Strong communication skills

Data analytics

Upsell opportunities

CRM system

Tools

CRM system

Job description

TCP Software in Lahore, Pakistan, seeks a Customer Success Manager to collaborate with existing and new customers to renew, expand subscriptions, develop ROI, and demonstrate the value TCP delivers to clients and their employees. This high-touch role requires strong communication skills and a passion for technology in a fast-growing startup environment.

The CSM will maintain, grow, and provide world-class support to our customer base, representing TCP and its product suite while striving to