Product Support Engineer — Elevate CX

US-Mobile; Karachi Division; On-site; PKR 1,674,000 - 3,348,000; Full time

Benefits offered by this job

Above-market salary

Health coverage

Free food and beverages

Startup environment

Office amenities in Karachi

Job summary

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You’ll troubleshoot issues, guide activation experiences, and report user feedback to improve the product and service.

You will work with multiple teams to shape the CX, advocate for customers, and drive solutions. The role offers a dynamic startup environment and opportunities to grow in a fast-changing connectivity platform.

Qualifications

• Bachelor's degree in a relevant field; IELTS and A-Levels preferred.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work cross-functionally with teams.
• Proactive attitude with eagerness to learn and adapt.

Responsibilities

• Bridge between customers and departments to ensure a seamless experience.
• Define, shape, and implement a comprehensive CX strategy across interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology.
• Analyze feedback and data to identify pain points and opportunities.
• Monitor customer interactions to ensure adherence to human-centered values.
• Continuously innovate the customer experience based on insights.

Skills

Strong communication skills

Empathy

Customer-centric mindset

Team collaboration

Proactive learner

Education

Bachelor's degree in a relevant field

IELTS

A-Levels

Job description

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You’ll troubleshoot issues, guide activation experiences, and report user feedback to improve the product and service.

You will work with multiple teams to shape the CX, advocate for customers, and drive solutions. The role offers a dynamic startup environment and opportunities to grow in a fast-changing connectivity platform.