Product Support Engineer - Lahore, CX Champion

US-Mobile

Lahore

On-site

PKR 1,674,000 - 3,348,000

Full time

11 days ago

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Benefits offered by this job

Above-market salary

Health coverage

Free meals & beverages

Office in Lahore

Dynamic startup environment

Job summary

US Mobile in Lahore is seeking a Product Support Engineer to own the customer experience, troubleshoot issues, guide activation, and report feedback to teams. You will bridge customers with departments, shape CX strategy, and drive improvements while delivering empathetic, proactive support in a fast-growing startup.

The role emphasizes strong communication, collaboration across teams, and a proactive approach to learning and adapting in a dynamic environment.

Qualifications

Bachelor's degree in a relevant field (IELTS, A-Levels).
Strong written and verbal communication skills.
Demonstrated empathy and customer-centric mindset.
Ability to work effectively within a team and across departments.
Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
Analyze customer feedback and data to identify pain points and opportunities for improvement.
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.