Product Experience Analyst — CX Strategy & Optimization

US-Mobile; Karachi Division; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Free Meals & Drinks

Vibrant Startup Culture

Job summary

US Mobile is seeking a Product Experience Analyst in Karachi to bridge customers and teams, shaping the end-to-end CX.

You will analyze feedback, collaborate with product, engineering, and support, and drive improvements that align with our human-centered brand values.

This role offers a fast-paced startup culture, with opportunities to impact consumer wireless experiences and join a venture-backed company on hypergrowth.

Qualifications

• Bachelor's degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Communication

Empathy

Teamwork

Cross-functional

Adaptability

Education

Bachelor's degree

Job description

US Mobile is seeking a Product Experience Analyst in Karachi to bridge customers and teams, shaping the end-to-end CX.

You will analyze feedback, collaborate with product, engineering, and support, and drive improvements that align with our human-centered brand values.

This role offers a fast-paced startup culture, with opportunities to impact consumer wireless experiences and join a venture-backed company on hypergrowth.