Customer Support Specialist

Cyber System; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Cyber System, a US-based healthcare IT company delivering practice management solutions, seeks a Customer Support Specialist in Lahore. You will handle inquiries via phone, email, and chat, troubleshoot software issues, and collaborate with product teams to improve service quality.

The role emphasizes high customer satisfaction, on-site work in Lahore, and participation in training on product updates. Diploma or bachelor’s in IT/Business is preferred.

Qualifications

• Strong customer-facing abilities with focus on satisfaction.
• Clear written and spoken English; communicate clearly and professionally.
• Technical support skills to troubleshoot software issues and guide users.
• Experience with ticketing or CRM systems and standard office software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat; ensure timely resolution of issues.
• Troubleshoot technical problems and guide users through product features.
• Document interactions, track recurring issues, and escalate complex cases to relevant teams.

Skills

Customer Support

Interpersonal Skills

Technical Support

Analytical Skills

English Communication

CRM systems

Office software

Teamwork

Education

Diploma or Bachelor's degree in IT/Business or related field

Tools

CRM software

Ticketing systems

Office suite

Job description

Company Description

Cyber System is a US-based healthcare IT company specializing in practice management solutions for doctors across the United States. The company focuses on improving operational efficiency, patient management, and billing processes for healthcare practices. By combining technology and industry knowledge, Cyber System helps medical professionals streamline workflows and enhance the overall patient experience. Team members work on solutions that directly support healthcare providers and their staff in delivering better care. The organization values reliability, innovation, and responsive service for its clients.

Role Description

This is a full-time, on-site Customer Support Specialist role based in Lahore. The Customer Support Specialist will respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues related to healthcare practice management solutions. The role involves troubleshooting technical problems, guiding users through system features, and escalating complex issues to relevant teams when needed. The specialist will document interactions, track recurring issues, and collaborate with product and technical teams to improve service quality. Day-to-day tasks also include maintaining high levels of customer satisfaction, following defined support procedures, and participating in training to stay current on product updates.

Qualifications

• Strong customer-facing abilities, including Customer Support and a focus on Customer Satisfaction.
• Excellent Interpersonal Skills to communicate clearly, build rapport, and manage challenging conversations professionally.
• Technical Support capabilities to troubleshoot software issues, follow diagnostic steps, and provide practical solutions.
• Analytical Skills to identify patterns, interpret user feedback, and recommend process or product improvements.
• Clear written and spoken communication skills in English; ability to explain technical concepts in simple terms.
• Basic understanding of healthcare or healthcare IT systems is an advantage.
• Experience with ticketing or CRM systems and standard office software (e.g., email, spreadsheets, documentation tools).
• Ability to work on-site in Lahore, manage priorities in a fast-paced environment, and contribute effectively in a team setting.
• Diploma or bachelor’s degree in IT, Business, or a related field, or equivalent practical experience in a support role.

Working Timings

05:00pm to 02:00am (Monday to Alternative Saturday)