Healthcare IT Support Specialist - On-Site Lahore

Cyber System; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Cyber System, a US-based healthcare IT company delivering practice management solutions, seeks a Customer Support Specialist in Lahore. You will handle inquiries via phone, email, and chat, troubleshoot software issues, and collaborate with product teams to improve service quality.

The role emphasizes high customer satisfaction, on-site work in Lahore, and participation in training on product updates. Diploma or bachelor’s in IT/Business is preferred.

Qualifications

• Strong customer-facing abilities with focus on satisfaction.
• Clear written and spoken English; communicate clearly and professionally.
• Technical support skills to troubleshoot software issues and guide users.
• Experience with ticketing or CRM systems and standard office software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat; ensure timely resolution of issues.
• Troubleshoot technical problems and guide users through product features.
• Document interactions, track recurring issues, and escalate complex cases to relevant teams.

Skills

Customer Support

Interpersonal Skills

Technical Support

Analytical Skills

English Communication

CRM systems

Office software

Teamwork

Education

Diploma or Bachelor's degree in IT/Business or related field

Tools

CRM software

Ticketing systems

Office suite

Job description

Cyber System, a US-based healthcare IT company delivering practice management solutions, seeks a Customer Support Specialist in Lahore. You will handle inquiries via phone, email, and chat, troubleshoot software issues, and collaborate with product teams to improve service quality.

The role emphasizes high customer satisfaction, on-site work in Lahore, and participation in training on product updates. Diploma or bachelor’s in IT/Business is preferred.