Customer Support Representative - Vin Sol

Taraki; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Vin Sol in Lahore is hiring a Customer Support Representative to assist clients involved in non-fault car accidents and guide them through the claims process. You will communicate via phone and email, collect information, provide updates, and maintain records in internal systems.

The role emphasizes strict attention to detail, professional communication, and the ability to manage multiple claims while delivering timely follow-ups and high-quality service.

Qualifications

• Excellent communication skills in English (oral & written).
• Professional email writing and telephone etiquette.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in records.
• Willingness to learn and work in a team.

Responsibilities

• Communicate with clients via phone and email to collect information and required documents.
• Provide claim updates and follow up on outstanding matters.
• Maintain accurate claim records and update internal systems.
• Manage multiple claims with professionalism and timely follow-ups.

Skills

Strong communication

English fluency

Telephone etiquette

Organizational skills

Multi-tasking

Problem solving

Team player

Data entry

Proactive attitude

Tools

Microsoft Office

Job description

Job Description:

Our client Vin Sol is hiring a Customer Support Representative in Lahore.

Vinsol is looking for a motivated and detail-oriented Customer Support Representative to join its Claim Management Department. The role involves supporting clients who have been involved in non-fault car accidents and assisting them throughout the claims process.

Key Responsibilities

• Communicate with clients via phone and email to collect information and required documents.
• Provide claim updates and follow up on outstanding matters.
• Maintain accurate claim records and update internal systems.
• Manage multiple claims while ensuring professionalism, attention to detail, and timely follow-ups.

Skills

• Strong verbal and written communication skills in English.
• Good telephone etiquette and professional email-writing skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Strong problem-solving skills and a customer-focused approach.
• Basic computer skills, including email, data entry, and Microsoft Office.
• A proactive attitude, willingness to learn, and ability to work in a team.