Claims Intern - PostEx

Taraki; Lahore; On-site; PKR 279,000 - 446,000; Full time

Job summary

PostEx in Lahore is seeking a Claims Intern to support investigation and documentation of shipment-related claims. You will assist with evidence collection, data entry in Excel, and coordination with multiple teams to drive timely resolutions.

Ideal candidates are detail-oriented, possess basic logistics knowledge, strong analytical skills, and good written/verbal communication. This is an excellent learning opportunity in claims management and operations.

Qualifications

• Familiarity with handling shipment data and claims.
• Proactive problem-solving and data entry skills.
• Good written and verbal communication.
• Eagerness to learn claim investigation procedures.

Responsibilities

• Assist in investigating shipment-related claims.
• Review delivery-related complaints and coordinate with departments.
• Understand the shipment lifecycle, including POD/POR concepts.
• Maintain claim records and investigation trackers in Excel.
• Review documents, photographs, emails and other evidence.
• Follow up with operational teams for findings.
• Assist in preparing claim summaries and highlight gaps.
• Ensure SOP adherence in investigations and documentation.

Skills

Excel proficiency

Logistics basics

Analytical thinking

Strong communication

Attention to detail

Willingness to learn

Tools

MS Excel

Job description

Job Description:

Our client PostEx is hiring a Claims Intern in Lahore.

Key Responsibilities

• Claim Investigation: Assist in investigating shipment-related claims, identifying discrepancies, and collecting relevant evidence to determine the cause of the issue.
• Complaint Management: Review delivery-related complaints, understand the nature of the issue, and coordinate with relevant departments for investigation and resolution.
• Logistics Process Understanding: Develop an understanding of the shipment lifecycle, including booking, transit, delivery, return shipments, and Proof of Delivery (POD) / Proof of Return (POR) processes.
• Excel & Data Management: Maintain claim records, update investigation trackers, analyze data, and prepare reports using Microsoft Excel.
• Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents.
• Coordination & Follow-ups: Follow up with relevant operational teams to obtain investigation findings, supporting evidence, and timely responses.
• Reporting: Assist in preparing claim summaries, identifying recurring issues, and highlighting investigation gaps or process deviations.
• SOP Compliance: Ensure claim investigations and documentation follow the department's standard operating procedures (SOPs) and escalation guidelines.

Required Skills & Qualifications

• Good working knowledge of Microsoft Excel, including formulas, data filtering, sorting, and maintaining spreadsheets.
• Basic knowledge of logistics, courier operations, and shipment handling processes.
• Ability to understand the delivery process and customer complaints.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Attention to detail and ability to review records accurately.
• Willingness to learn claim investigation procedures and coordinate with multiple departments.

Learning Opportunities

• Practical exposure to claim investigations and complaint handling.
• Understanding of shipment tracking, delivery, return, and POD/POR processes.
• Experience in Excel-based reporting and claim data management.
• Exposure to cross-functional coordination and operational process improvement.

Ideal Candidate

A detail-oriented and analytical individual who has a good grip on Excel, basic logistics knowledge, and the ability to understand delivery-related complaints. The candidate should be eager to learn, capable of managing investigation records, and comfortable coordinating with different teams to support timely claim resolution.