Customer Support Representative

Vinsol; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Vinsol is seeking a motivated Customer Support Representative for its Claim Management Department in Lahore. The successful candidate will communicate with clients by phone and email to gather information, provide claim updates, and ensure timely follow-ups throughout the claims process.

Key requirements include strong English communication, professional email writing, and excellent organizational skills. The role requires basic computer skills and a proactive, team-oriented attitude, with

Qualifications

• Strong verbal and written communication skills in English.
• Good telephone etiquette and professional email-writing skills.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Strong problem-solving skills and a customer-focused approach.
• Basic computer skills, including email, data entry, and Microsoft Office.
• A proactive attitude, willingness to learn, and ability to work in a team.

Responsibilities

• Communicate with clients via phone and email to collect information and required documents.
• Provide claim updates and follow up on outstanding matters.
• Maintain accurate claim records and update internal systems.
• Manage multiple claims while ensuring professionalism, attention to detail, and timely follow-ups.

Skills

Verbal & written English

Telephone etiquette

Organizational skills

Multi-tasking

Problem solving

Basic IT skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

Department: Claim Management. Vinsol is looking for a motivated and detail-oriented Customer Support Representative to join its Claim Management Department. The role involves supporting clients who have been involved in non-fault car accidents and assisting them throughout the claims process.

Key Responsibilities:

• Communicate with clients via phone and email to collect information and required documents.
• Provide claim updates and follow up on outstanding matters.
• Maintain accurate claim records and update internal systems.
• Manage multiple claims while ensuring professionalism, attention to detail, and timely follow-ups.

Job Specification:

• Strong verbal and written communication skills in English.
• Good telephone etiquette and professional email-writing skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Strong problem-solving skills and a customer-focused approach.
• Basic computer skills, including email, data entry, and Microsoft Office.
• A proactive attitude, willingness to learn, and ability to work in a team.
• Applicants must be based in Lahore.