Customer Support Representative - Vin Sol

Taraki Technologies; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Vinsol is seeking a motivated Customer Support Representative to join its Claim Management Department. The role involves supporting clients in non-fault car accident claims and guiding them through the process, ensuring timely follow-ups and accurate record-keeping.

Key responsibilities include collecting information via phone and email, providing updates, maintaining records, and managing multiple claims with a customer-focused approach.

Qualifications

• Excellent verbal and written English communication.
• Good telephone etiquette and professional email-writing skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Strong problem-solving skills and a customer-focused approach.
• Basic computer skills including email, data entry and MS Office.
• Proactive attitude, willingness to learn and ability to work in a team.

Responsibilities

• Communicate with clients via phone and email to collect information and documents.
• Provide claim updates and follow up on outstanding matters.
• Maintain accurate claim records and update internal systems.
• Manage multiple claims with professionalism and timely follow-ups.

Skills

Verbal & written English

Telephone etiquette

Organizational skills

Multitasking

Problem-solving

Basic computer skills

Team player

Job description

Job Description

Vinsol is looking for a motivated and detail-oriented Customer Support Representative to join its Claim Management Department. The role involves supporting clients who have been involved in non-fault car accidents and assisting them throughout the claims process.

Key Responsibilities:

• Communicate with clients via phone and email to collect information and required documents.
  
• Provide claim updates and follow up on outstanding matters.
  
• Maintain accurate claim records and update internal systems.
  
• Manage multiple claims while ensuring professionalism, attention to detail, and timely follow-ups.
  

Skills:

• Strong verbal and written communication skills in English.
  
• Good telephone etiquette and professional email-writing skills.
  
• Excellent organizational skills and attention to detail.
  
• Ability to manage multiple tasks and follow up consistently.
  
• Strong problem-solving skills and a customer-focused approach.
  
• Basic computer skills, including email, data entry, and Microsoft Office.
  
• A proactive attitude, willingness to learn, and ability to work in a team.