Customer Support Representative

TechoMatrix; Karachi Division; On-site; PKR 558,000 - 1,004,000; Full time

Job summary

TechoMatrix is seeking a dedicated Customer Support Specialist for night shifts to assist international clients via calls, emails, and chat. You will resolve inquiries, maintain accurate CRM records, and collaborate with internal teams to improve service quality.

Ideal candidates have 6 months to 2 years of experience, strong problem-solving and interpersonal skills, and comfort with CRM tools. The role requires a proactive, patient, and detail-oriented mindset, with a flexible shift between 6

Qualifications

• 6 months to 2 years in customer support or related role.
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM tools and support platforms.
• Proactive, patient and detail-oriented mindset.

Responsibilities

• Provide top-notch support to international clients via calls, emails, and chat.
• Resolve customer inquiries efficiently and professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Identify customer needs and provide appropriate solutions.
• Collaborate with internal teams to enhance service quality.

Skills

Customer service

Problem solving

Interpersonal skills

Attention to detail

Tools

CRM software

Support platforms

Job description

Customer Support Specialist (Night Shift) – Join Our Team!

Responsibilities:

• Provide top-notch support to international clients via calls, emails, and chat
• Resolve customer inquiries efficiently and professionally
• Maintain accurate records of customer interactions in CRM systems
• Identify customer needs and provide appropriate solutions
• Collaborate with internal teams to enhance service quality

Requirements:

• Experience: 06 months - 2 years in customer support or a related role
• Customer Focus: Strong problem-solving and interpersonal skills
• Tech-Savvy: Familiarity with CRM tools and support platforms
• Mindset: Proactive, patient, and detail-oriented.
• Shift: ANY 9-hour shift between 6 PM - 6 AM