Customer Support Executive

Navigator HR Consulting Solutions; Lahore; On-site; PKR 1,200,000 - 1,440,000; Full time

Job summary

Navigator HR Consulting Solutions in Lahore is seeking a Customer Support Executive for our Lahore office. Working hours are 12:00–20:00, Monday to Friday, full-time and in person, located at Model Town Lahore.

3–4 years of experience and fluent English are preferred, with responsibility for handling inquiries and maintaining records. Responsibilities include guiding workers through onboarding, managing CRM data, and coordinating with Europe-based teams across Product, HR, and Payroll to ensure

Qualifications

• 3–4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English required for communication with European clients.
• Excellent communication and interpersonal skills.
• Experience with CRM/support systems.
• Ability to multitask across time zones.
• Bachelor’s degree preferred.

Responsibilities

• Respond to client and worker inquiries via phone, email, and chat promptly.
• Handle shift scheduling, timesheets, payroll, and platform onboarding issues.
• Coordinate shift confirmations and manage last‑minute changes.
• Guide new workers through registration and compliance.
• Maintain CRM records of all interactions.
• Escalate complex issues to Product, HR, or Account Management.
• Follow up to ensure issues are resolved.
• Support compliance checks and maintain up-to-date records.
• Collaborate with Product, Operations, and Payroll teams across Europe and Pakistan.

Skills

Fluent English

Customer support

CRM software

Multitasking

Cross-cultural

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

CRM systems

Job description

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Experience: 3-4 years preferred

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.