Customer Success Ops Analyst: Data & Dashboards

CureMD; Pakistan; On-site; PKR 800,000 - 1,400,000; Full time

Benefits offered by this job

Bi-annual bonus

Career growth

Vehicle financing (car/bike)

Interest-free loans

Provident Fund 8%

Health coverage for family

In-house gym

Daycare facility

Training and certifications

Job summary

CureMD is seeking a Customer Success - Operations Analyst in Pakistan who combines data analytics with process optimization to improve customer outcomes. You will analyze customer success data, build reports and dashboards, and collaborate with CSMs to automate workflows and reduce manual workload.

You will participate in surveys, document workflows, and support growth of the customer success team while interfacing with the compensation and operations functions to align incentives with

Qualifications

• Bachelor's degree in business, statistics, or mathematics.
• 1–3 years in customer success, operations or related field.
• Strong analytical skills for data analysis and reporting.
• Experience with CRM tools, ideally Salesforce.
• Ability to manage multiple projects independently.
• Excellent communication and collaboration skills.
• Automation and process optimization mindset.
• Detail-oriented with strong organization.

Responsibilities

• Analyze customer success data to identify trends, patterns, and areas for improvement.
• Develop and maintain reports and dashboards to track key customer success metrics.
• Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
• Create and maintain documentation of customer success processes and workflows.
• Monitor the sales to customer success handoff process and identify areas for improvement.
• Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.
• Conduct customer surveys to measure satisfaction and identify opportunities for improvement.
• Facilitate planning for the growth of our customer success team.
• Work with the compensation team to develop and manage incentive programs.

Skills

Analytical skills

Data analysis

Reporting

Communication

Collaboration

Independent work

Multi-project management

Process optimization

Education

Bachelor's degree in Business/Statistics/Mathematics

Tools

Salesforce

Job description

CureMD is seeking a Customer Success - Operations Analyst in Pakistan who combines data analytics with process optimization to improve customer outcomes. You will analyze customer success data, build reports and dashboards, and collaborate with CSMs to automate workflows and reduce manual workload.

You will participate in surveys, document workflows, and support growth of the customer success team while interfacing with the compensation and operations functions to align incentives with