Operations Analyst

CureMD Corporation; Lahore; On-site; PKR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Bi-annual bonus

Provident Fund: CureMD matches up to 8

Company vehicle financing (car/bike)

In-house clinic with 24/7 telemedicine

In-house daycare facility

In-house gym and recreation

Job summary

CureMD is seeking a Customer Success - Operations Analyst to leverage data to optimize processes and automation, supporting the customer success function with insights, reports, and dashboards.

You will collaborate with CSMs, build scalable workflows, monitor metrics, and contribute to growth through automation. A strong analytical mindset and experience with CRM tools are essential to drive customer success globally.

Qualifications

• Bachelor's degree in Business, Statistics, or Mathematics or equivalent.
• 1–3 years in customer success or operations.
• Strong analytical skills and data reporting experience.
• Familiarity with customer success metrics and processes.
• Experience with CRM tools like Salesforce.
• Ability to manage multiple projects independently and meet deadlines.
• Excellent communication and collaboration skills.
• Tech-savvy with automation and optimization tools.
• Detail-oriented with strong organizational skills.

Responsibilities

• Analyze customer success data to identify trends and opportunities for improvement.
• Develop and maintain reports and dashboards for key metrics.
• Collaborate with CSMs to optimize processes and handoffs.
• Document customer success workflows and processes.
• Automate tasks and workflows to increase efficiency.
• Conduct surveys to measure satisfaction and identify improvements.
• Support growth planning for the customer success team.
• Assist compensation teams in incentive program management.

Skills

Analytical skills

Education

Bachelor's degree in Business/Statistics/Mathematics

Tools

Salesforce

Job description

Job Overview

As a Customer Success - Operations Analyst, you have to be the one who is dynamic and analytical. If you are a tech-savvy professional with a strong inclination towards utilizing data for optimizing processes and automation, this role is perfect for you. Your main responsibilities will revolve around analyzing data, creating reports and dashboards, and identifying ways to enhance efficiency and automate processes to ensure customer success.

Job Responsibilities

• Analyze customer success data to identify trends, patterns, and areas for improvement.
• Develop and maintain reports and dashboards to track key customer success metrics.
• Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
• Create and maintain documentation of customer success processes and workflows.
• Monitor the sales to customer success handoff process and identify areas for improvement.
• Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.
• Conduct customer surveys to measure satisfaction and identify opportunities for improvement.
• Facilitate planning for the growth of our customer success team.
• Work with the compensation team to develop and manage incentive programs.

Qualifications

• Bachelor's degree in a related field such as Business, Statistics, or Mathematics from the following institutions only.
• 1-3 years of experience in customer success, customer operations, or a related field.
• Strong analytical skills and experience with data analysis and reporting.
• Familiarity with customer success metrics and processes.
• Experience with Salesforce or other customer relationship management (CRM) tools.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Tech-savvy mindset and experience with automation and optimization tools.
• Detail-oriented with strong organizational skills.
• Passionate about driving customer success and building a career in customer operations.

Compensation and Benefits

• Financial: Competitive salary and bi-annual bonus. Fast track and uncapped career growth for high performers. Company-sponsored vehicle financing (car and bike). Interest-free loans. Provident Fund: CureMD matches up to 8% of your base salary.
• Health and Wellness: In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service. Hospital treatment monitoring by company doctors. Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient). Exclusive health benefits and discounts at top class clinics and labs.
• Supportive Workplace: Pick-up and drop-off services for female employees. In-house daycare facility. In-house gym and recreational area to unwind.
• Continued Learning: Company-sponsored trainings, workshops, development programs and retreats. Paid specialized trainings/certifications.

The Difference You’ll Make

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

Why work at CureMD?

When you join CureMD, you’re not just taking a job — you’re joining a mission to transform how healthcare works globally. We’ve built a workplace where innovation thrives, ideas are welcomed, and collaboration is part of everyday life. Whether you’re an experienced professional or launching your career, you’ll find opportunities here to grow, lead, and make a meaningful impact.

What makes CureMD different

• Work on technology that improves healthcare worldwide
• A culture built on innovation, collaboration, and inclusivity
• Clear career growth and leadership development opportunities
• Continuous learning and skill development
• A strong focus on work-life balance
• The chance to turn your ideas into real-world solutions

Your growth matters here At CureMD, we invest in our people. Through training programs, mentorship, and leadership opportunities, we help you build a career — not just a role. Your contributions matter, your ideas are heard, and your growth is part of our success.

Ready to make an impact? Join a team that’s building smarter, safer, and more accessible healthcare for everyone.

Be part of the future of healthcare. Be part of CureMD.