Customer Success Associate: Growth, Adoption & Renewals

OneScreen

Islamabad

On-site

PKR 1,200,000 - 2,100,000

Full time

9 days ago

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Job summary

OneScreen in Islamabad is seeking an Account Manager to oversee existing US/Canada accounts from an onsite base. You will be the main point of contact, driving adoption, upsell opportunities and renewals while serving as the voice of the customer to Sales, Support and Product.

You will guide customers from deployment to everyday use, coordinate with cross-functional teams, and help build case studies and testimonials.

Qualifications

Bachelor's in Engineering, Business Administration or related field.
1–3 years in a customer-facing role; fresh graduates may apply.
Excellent communication skills.
Confident in running customer calls and check-ins over video.
Genuine interest in technology and ability to troubleshoot basic issues.
Storytelling: convert product wins into compelling stories.

Responsibilities

Manage existing accounts and serve as primary point of contact for each customer.
Run regular check-ins and business reviews with IT leads, administrators and end users.
Build relationships with multiple stakeholders per account to avoid single-threadedness.
Guide customers from deployment to daily use of OneScreen hardware and software.
Identify upsell and expansion opportunities and route to Sales on qualified opportunities.
Collaborate with Support and Product to resolve escalations and gather testimonials.