Associate Customer Success Manager

OneScreen; Islamabad; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

OneScreen in Islamabad is seeking an Account Manager to oversee existing US/Canada accounts from an onsite base. You will be the main point of contact, driving adoption, upsell opportunities and renewals while serving as the voice of the customer to Sales, Support and Product.

You will guide customers from deployment to everyday use, coordinate with cross-functional teams, and help build case studies and testimonials.

Qualifications

• Bachelor's in Engineering, Business Administration or related field.
• 1–3 years in a customer-facing role; fresh graduates may apply.
• Excellent communication skills.
• Confident in running customer calls and check-ins over video.
• Genuine interest in technology and ability to troubleshoot basic issues.
• Storytelling: convert product wins into compelling stories.

Responsibilities

• Manage existing accounts and serve as primary point of contact for each customer.
• Run regular check-ins and business reviews with IT leads, administrators and end users.
• Build relationships with multiple stakeholders per account to avoid single-threadedness.
• Guide customers from deployment to daily use of OneScreen hardware and software.
• Identify upsell and expansion opportunities and route to Sales on qualified opportunities.
• Collaborate with Support and Product to resolve escalations and gather testimonials.

Skills

Customer-facing experience

Excellent communication skills

Storytelling

Technical curiosity

Education

Bachelor's in Engineering

Business Administration

Job description

Role Summary

You will manage existing accounts across the US and Canada. Your job is to drive product adoption, spot upsell and expansion opportunities, and keep customers renewing and referring.

This is a hands-on, relationship-first role. You'll be the customer's go-to person, the team's voice of the customer, and a bridge between customers, Sales, Support and Product.

Key responsibilities

Account management and relationships

• Manage existing accounts and serve as each customer's primary point of contact
• Run regular check-ins and business reviews with IT leads, administrators and end users
• Build relationships with multiple stakeholders per account so we are never single-threaded

Adoption and onboarding

• Guide customers from deployment to everyday use of touchscreens and software
• Spot training and demo needs across OneScreen software, and route them to the right team
• Track usage and step in early when adoption stalls

Growth and retention

• Identify upsell and expansion opportunities: additional hardware upgrades and software add-ons
• Partner with Sales on qualified opportunities and renewals
• Flag churn risks and lead recovery plans

  Coordination and advocacy

  • Work with Support and Technical teams to resolve escalations and see them through to closure
  • Bring customer feedback to Product and gather case studies, references and testimonials

  Data and process

  • Report on portfolio health, adoption and pipeline
  • Help improve CS playbooks, templates and automation

  Required

  • Bachelor's in Engineering, Business Administration or related field
  • Ideally 1-3 years in a customer-facing role. Fresh graduates may apply as well.
  • Excellent communication skills
  • Confidence running customer calls and check-ins over video
  • A genuine interest in technology: you enjoy learning how hardware and software work and can troubleshoot basic issues
  • Storytelling: you can turn a product feature or a customer win into a story that makes people care

  This is an onsite role based in Islamabad, working US business hours (Eastern / Central / Pacific time).