Customer Services Officer - PostEx

taraki-search; Lahore; On-site; PKR 320,000 - 520,000; Full time

Job summary

PostEx in Lahore is seeking a Customer Service Officer to manage inbound and outbound calls, emails, and chats, ensuring timely responses and accurate information. You will maintain customer records, follow policies, and collaborate with departments to resolve issues while aiming to meet KPIs and deliver high-quality service.

Candidates should have at least an Intermediate or Bachelor's degree, strong English and Urdu communication, and comfort using MS Office and CRM systems in a fast-paced

Qualifications

• Minimum Intermediate or Bachelor's degree.
• Fluent English and Urdu communication.
• Strong problem-solving and listening abilities.
• Proficient with MS Office and CRM systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls, emails, or chats.
• Respond promptly to inquiries and resolve issues efficiently.
• Provide accurate information about products, services, and policies.
• Maintain customer records and update databases.
• Escalate complex issues to the relevant department when required.
• Follow communication procedures, guidelines, and policies.
• Achieve performance targets (KPIs).
• Ensure customer satisfaction and maintain service quality.

Skills

communication skills

problem-solving

basic computer knowledge

listening and interpersonal skills

fast-paced environment

English & Urdu

Education

Intermediate / Bachelor's degree

Tools

MS Office

CRM systems

Job description

Our clientPostExis looking forCustomer Service OfficerinLahore.Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats
  
• Respond promptly to customer inquiries and resolve issues efficiently
  
• Provide accurate information about products, services, and company policies
  
• Maintain customer records and update databases
  
• Escalate complex issues to the relevant department when required
  
• Follow communication procedures, guidelines, and policies
  
• Achieve daily/weekly/monthly performance targets (KPIs)
  
• Ensure customer satisfaction and maintain service quality standards
  

Required Skills & Qualifications:

• Minimum Intermediate / Bachelor's degree
  
• Strong communication skills (English & Urdu)
  
• Good problem-solving abilities
  
• Basic computer knowledge (MS Office, CRM systems)
  
• Ability to work in a fast-paced environment
  
• Strong listening and interpersonal skills