Customer Service Training Specialist

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

A customer service training provider is seeking an experienced Customer Services Trainer to design and deliver effective training programs. The successful candidate will equip teams with essential skills and knowledge to enhance customer service. Key responsibilities include developing induction training, ongoing skill sessions, and evaluating training impacts. Strong communication skills are essential, along with experience in customer service training. The role is office-based in Bahria Town Ph 7, Rawalpindi.

Qualifications

• Proven experience in a training role within a customer service environment.
• Ability to deliver training to varied audiences and learning styles.
• Confident in delivering both in-person and virtual training sessions.

Responsibilities

• Design and deliver effective induction training for new customer service team members.
• Develop ongoing training focused on soft skills and customer engagement.
• Evaluate the impact of training through assessments and feedback.

Skills

Training experience

Strong communication skills

Interpersonal skills

Knowledge of customer service principles

Tools

Microsoft Office

Training platforms

Job description

A customer service training provider is seeking an experienced Customer Services Trainer to design and deliver effective training programs. The successful candidate will equip teams with essential skills and knowledge to enhance customer service. Key responsibilities include developing induction training, ongoing skill sessions, and evaluating training impacts. Strong communication skills are essential, along with experience in customer service training. The role is office-based in Bahria Town Ph 7, Rawalpindi.