Customer Service Team Lead – Retail Fashion

Cchpk; Lahore; On-site; PKR 669,600 - 1,004,400; Full time

Job summary

Uniworth is looking for a Team Lead – Customer Services to enhance the performance of its customer service operations in Lahore. This role requires a professional with robust leadership, problem-solving skills, and extensive experience in the retail industry.

You will lead a dedicated team, ensuring high standards of service, resolving customer complaints efficiently, and collaborating with various departments to improve overall customer satisfaction. Interested candidates should send their CVs to [e-mail].

Qualifications

• 5–7 years of relevant experience in the retail industry with proven leadership capabilities.
• Strong communication and problem-solving abilities.
• Experience in managing customer service operations.

Responsibilities

• Lead and manage the Customer Service Team to ensure efficient daily operations.
• Resolve escalations and customer complaints promptly.
• Monitor performance metrics and maintain KPIs.
• Collaborate with internal departments for communication.
• Develop strategies for customer satisfaction and retention.
• Provide coaching and training to representatives.

Skills

Interpersonal skills

Analytical skills

Decision-making skills

Customer-focused thinking

Education

Bachelor’s degree in Business Administration or Marketing

Job description

Uniworth is looking for a Team Lead – Customer Services to enhance the performance of its customer service operations in Lahore. This role requires a professional with robust leadership, problem-solving skills, and extensive experience in the retail industry.

You will lead a dedicated team, ensuring high standards of service, resolving customer complaints efficiently, and collaborating with various departments to improve overall customer satisfaction. Interested candidates should send their CVs to [e-mail].