Team Lead – Customer Services

Cchpk; Lahore; On-site; PKR 669,600 - 1,004,400; Full time

Job summary

Uniworth is looking for a Team Lead – Customer Services to enhance the performance of its customer service operations in Lahore. This role requires a professional with robust leadership, problem-solving skills, and extensive experience in the retail industry.

You will lead a dedicated team, ensuring high standards of service, resolving customer complaints efficiently, and collaborating with various departments to improve overall customer satisfaction. Interested candidates should send their CVs to [e-mail].

Qualifications

• 5–7 years of relevant experience in the retail industry with proven leadership capabilities.
• Strong communication and problem-solving abilities.
• Experience in managing customer service operations.

Responsibilities

• Lead and manage the Customer Service Team to ensure efficient daily operations.
• Resolve escalations and customer complaints promptly.
• Monitor performance metrics and maintain KPIs.
• Collaborate with internal departments for communication.
• Develop strategies for customer satisfaction and retention.
• Provide coaching and training to representatives.

Skills

Interpersonal skills

Analytical skills

Decision-making skills

Customer-focused thinking

Education

Bachelor’s degree in Business Administration or Marketing

Job description

Team Lead – Customer Services | Uniworth – Lahore

Organization: Uniworth

Position: Team Lead – Customer Services

Location: Gajumattah, Lahore, Pakistan

Industry: Retail / Fashion (Men’s Wear)

Experience: 5–7 Years (Retail Industry)

Email: [e-mail]

Contact: 0309-2224134

Social Media: @uniworthshop

About Uniworth

Founded in 1971, Uniworth is one of Pakistan’s leading men’s wear fashion brands, renowned for its sophisticated designs, premium fabrics, and exceptional customer service. With decades of excellence, Uniworth continues to set benchmarks in retail fashion, blending heritage with modern innovation to deliver quality and style across Pakistan.

Position Overview

Uniworth is looking for a Team Lead – Customer Services to oversee and elevate the performance of its customer service operations. The role requires a dynamic professional with strong leadership, communication, and problem-solving abilities to ensure a seamless and customer-centric experience.

Key Responsibilities

• Lead and manage the Customer Service Team to ensure efficient daily operations of the call center.
• Resolve escalations, customer complaints, and service issues promptly and effectively.
• Monitor performance metrics and maintain KPIs to ensure high service quality.
• Collaborate with internal departments to streamline communication and problem resolution.
• Develop and implement strategies for improving customer satisfaction and retention.
• Provide coaching, feedback, and training to customer service representatives.

Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 5–7 years of relevant experience in the retail industry, with proven leadership capabilities.
• Skills: Strong interpersonal, analytical, and decision-making skills with customer-focused thinking.

How to Apply

Send your updated CV to [e-mail] with the subject line "TL – CS".
For more information, contact 0309-2224134.