Customer Service & Support Representative - CSR

Elavatus Health Services UK; Karachi Division; Presencial; PKR 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Elavatus Health Services UK is seeking experienced candidates for a customer service role to respond to inquiries by phone and email. This is an office-based position based in Clifton, Karachi, serving UK-based customers with an emphasis on accuracy and professionalism.

Training will be provided; hours are 12:00 pm - 9:00 pm Monday to Friday with alternate Saturdays. Salary is competitive and based on experience.

Formación

• Must have excellent spoken and written communication skills in English.
• Must have experience in customer service.
• Must be meticulous and pay attention to detail.

Responsabilidades

• Respond to customer inquiries over the phone and via email.
• Input data into Excel and into an online database for processing e-commerce orders.
• Carry out any other reasonably assigned duties.
• Liaise with internal departments.

Conocimientos

English proficiency

Customer service experience

Attention to detail

Herramientas

Excel

Online database

Descripción del empleo

We are seeking experienced candidates with experience working in a customer service role to join our growing team. The role is to respond to customer inquiries over the phone and via email.

This position does NOT involve sales.

As the customers are based in the UK, an excellent level of spoken and written English is required.

The job responsibilities will be:

• Respond to customer inquiries over the phone and via email
• To input data into Excel and into an online database for processing e-commerce orders
• Carrying out any other reasonably assigned duties
• Liaising with internal departments

Required skills and experience:

• Must have excellent spoken and written communication skills in English
• Must have experience in customer service
• Must be meticulous and pay attention to detail

Relevant experience includes (but is not limited to):

• Call Centre Operative
• Customer service advisor
• Customer service in a clinical setting (hospital, clinic)
• Worked in a clinical role and wanting to transition to customer service (e.g. Nutritionist/dietitian/various other clinical roles)

Office hours: 12:00 pm - 9:00 pm Monday to Friday, plus alternate SaturdaysThis is an office-based role, and the office is based in Clifton/Karachi.

Training will be provided, and the job is available for immediate start.

Salary: Competitive and based on experience