Customer Service & Sales Representative

Bitbop; Islamabad; Sur place; PKR 502 000 - 837 000; Plein temps

Résumé du poste

Bitbop in Islamabad is seeking a Customer Service & Sales Representative for a night-shift, on-site role to drive client engagement and revenue across our software, services and spaces.

You will perform outbound cold outreach, build rapport with prospective clients, handle inbound inquiries, and use CRM tools to move opportunities through the pipeline while delivering exceptional service to a global client base.

Qualifications

• Exceptional spoken and written English for international clients.
• Proven cold calling, telemarketing, or inside sales experience.
• Strong client-facing abilities and CRM experience with empathy.
• Excellent persuasion, negotiation, and objection handling.
• Able to work night shift and switch between sales and support.

Responsabilités

• Conduct outbound cold calls to qualify leads and create warm opportunities.
• Build rapport and engage potential customers professionally.
• Meet daily/weekly call targets and monthly revenue goals.
• Handle inbound inquiries via phone, email, and live chat.
• Maintain accurate records in the CRM.
• Utilize AI-assisted workflows to speed responses.

Connaissances

English proficiency

Sales experience

Client relationship management

Negotiation

Objection handling

Outils

HubSpot

Salesforce

Zoho

Description du poste

Employment Type

Night Shift ( On-site )

The Opportunity

Bitbop is in active transformation, evolving from a traditional digital marketing agency into an AI-enabled parent company. Our growing portfolio spans AI-driven SaaS products, EdTech ventures, BPO/outsourcing services, and a dedicated co-working space in Islamabad.

We are hiring a Customer Service & Sales Representative who excels at building client relationships, conducting cold outreach, and driving conversions. In this dual-impact night-shift role, you will be on the front lines of customer acquisition and retention—delivering exceptional service to our global client base while actively generating, qualifying, and closing sales opportunities across our software, services, and physical spaces.

Responsibilities

• Outbound Cold Outreach: Conduct outbound cold calls to prospective clients, qualify leads, and generate warm opportunities for the sales team.
• Client Engagement & Rapport: Build rapport and engage potential customers professionally, representing the company to high standards in every client interaction.
• Targets & Metrics: Meet daily and weekly call and lead generation targets while consistently achieving monthly revenue goals.
• Inbound Support & Retention: Handle inbound client communications via phone, email, and live chat, conducting proactive follow-ups to maintain high satisfaction and resolve service queries.
• CRM & Data Management: Maintain precise and accurate records of call activity, lead information, and pipeline progression within our CRM system.
• Process Optimization: Utilize modern communication tools and AI-assisted workflows to accelerate response times and enhance output velocity.

Requirements

• Language Proficiency: Exceptional spoken and written English skills (an American English accent is highly preferred) with a professional tone tailored for international clients.
• Sales & Cold Outreach Experience: Essential previous experience in cold calling, telemarketing, inside sales, or BPO operations with a proven ability to convert cold contacts into qualified warm leads.
• Client & Communication Skills: Strong client-facing abilities, customer relationship management skills, and high empathy when resolving inquiries.
• Sales Aptitude: Excellent persuasion, objection-handling, and negotiation abilities.
• Shift & Workflow Adaptability: Comfortable operating in a fast-paced night-shift environment, seamlessly context-switching between sales calls and support queries.
• Technical Familiarity: Hands-on experience with CRM platforms (e.g., HubSpot, Salesforce, or Zoho) and intermediate office productivity tools.

Preferred Background

• 1+ years of experience in outbound sales, customer success, telemarketing, or BPO environments.
• Exposure to tech, SaaS, or digital marketing agency operations.
• Hands-on experience using modern live chat software and ticket management systems.
• Familiarity with basic AI tools to assist in communication and workflow efficiency.