Customer Service Representative

Fortune Academy of Real Estate; Karachi Division; Presencial; PKR 893.000 - 1.339.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive base salary

Performance-based incentives andBonuse

Professional training and ongoing-coa

Career growth opportunities and a team

Descripción de la vacante

Fortune Academy seeks a US-facing inbound sales and student support specialist in Karachi to answer calls, emails, and texts, help prospective students choose programs, enroll, and assist current students with training access.

You will follow up on leads, explain tuition, schedules, payment options, and scholarships, and record activities in the CRM while striving to meet enrollment and satisfaction targets.

Formación

• Excellent spoken and written English with confidence speaking to US-based students.
• Strong listening, customer service, and sales skills with clear option explanations.
• Attention to detail and ability to manage multiple inquiries and follow-ups.
• Comfort with CRM software, MS Office, Google Workspace, and web tools.
• Inbound sales or admissions experience preferred; education/healthcare training a plus.
• High school diploma required; Bachelor's preferred.

Responsabilidades

• Answer inbound calls, emails, and texts from prospective and current students.
• Explain programs, schedules, tuition, payment options, and scholarships.
• Assist enrollment decisions, guide registration and payment processes.
• Follow up with leads who have not enrolled yet.
• Support current students with course access and account questions; coordinate with teams.
• Record inquiries and enrollment progress in the CRM.
• Meet daily and monthly goals for response times, calls, enrollments, and satisfaction.

Conocimientos

Customer service

Sales

Communication

CRM software

Microsoft Office

Educación

High school diploma or equivalent

Bachelor's degree in business or related field

Herramientas

CRM software

Microsoft Office

Google Workspace

Descripción del empleo

Founded in 1982, Fortune Academy is a US-based education and professional training provider that has trained more than 550,000 students and professionals. We offer career-focused programs in real estate, healthcare, environmental health and safety, construction safety, home inspection, and other fields through online and instructor-led training.

About the Role

You’ll be the first point of contact for prospective and current students across the United States. You’ll answer incoming calls, emails, and text messages, help prospective students choose a program and enroll, and support current students with questions about their training.

This role focuses on inbound sales and customer support. You’ll follow up with people who have already contacted us or expressed interest in a program.

What You’ll Do

• Answer incoming calls, emails, and text messages from prospective and current students.
• Ask about each prospective student’s career goals and explain relevant programs, class schedules, tuition, payment options, and available scholarships.
• Address questions and objections, help interested students make an enrollment decision, and guide them through registration and payment.
• Follow up with inbound leads who have questions or haven’t completed enrollment.
• Help current students with course access, schedules, and general account questions. Coordinate with the appropriate team when an issue needs further support.
• Record inquiries, enrollment progress, support requests, and follow-up actions in the CRM.
• Meet daily and monthly goals for response times, call quality, follow-up, enrollments, and student satisfaction.

What We’re Looking For

• Excellent spoken and written English and confidence speaking with US-based students over the phone.
• Strong listening, customer service, and sales skills, with the ability to explain options clearly and guide a conversation toward a decision.
• Strong attention to detail and the ability to manage multiple inquiries and follow-ups.
• Comfort using CRM software, Microsoft Office, Google Workspace, and web-based tools.
• Previous experience in inbound sales, customer support, admissions, or a call center is preferred. Experience in education, healthcare, or professional training is a plus.
• A high school diploma or equivalent is required. A bachelor’s degree in business, marketing, communications, or a related field is preferred.

Work Schedule

Choose one fixed shift at the time of hiring. All times are in Pakistan Standard Time (PKT).

• 5:00 PM–2:00 AM
• 6:00 PM–3:00 AM
• 7:00 PM–4:00 AM

What We Offer

• Market-competitive base salary
• Performance-based incentives and bonuses
• Professional training and ongoing coaching
• Career growth opportunities and a supportive team environment