CSR (Customer Sales & Support Representative)

Hexsol; Lahore; On-site; PKR 609,000 - 730,000; Full time

Benefits offered by this job

Night shift

Office in Lahore

Paid training

International client exposure

Job summary

HexSolutions in Pakistan is hiring a CSR (Customer Sales & Support Representative) for onsite roles in Lahore with options for full-time or part-time work and both day and night shifts. You will handle international client inquiries, assist with admissions and scheduling, and deliver professional service using CRM tools.

Strong English, communication, and problem-solving skills are essential, with clear opportunities for career growth.

Qualifications

• Bachelor’s degree or higher; intermediate with relevant experience accepted.
• Fluent spoken and written English required.
• Strong communication, listening, and problem-solving skills.
• Experience in international call centers, CSR, sales, or customer support is a plus.

Responsibilities

• Handle inbound/outbound calls, live chats, and emails from international clients and students
• Assist clients with course details, admissions, scheduling, and onboarding processes
• Deliver professional customer service during day and night shifts
• Identify client needs, resolve complaints, and guide to educational solutions
• Provide follow-ups to maximize student retention and sales
• Use CRM tools and platforms to track leads and report progress

Skills

Fluent English

Strong communication

Active listening

Problem solving

Experience in international call_cent

Education

Bachelor’s degree in any discipline

Intermediate with relevant experience

Tools

CRM tools

Communication platforms

Job description

HexSolutions is a fast-growing education support company based in Pakistan, delivering online support and educational services to international students and parents across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is simple: delivering exceptional customer experiences powered by skilled support professionals and modern digital communication tools.

Behind every great experience is a dedicated team. Through our structured training system, supportive team culture, and professional growth paths, we help individuals build rewarding careers while making a global impact.

Job Overview

If you are searching for a high-growth customer support career in Pakistan, this is the best opportunity for you. HexSolutions is offering flexible opportunities for qualified customer support professionals. This role is ideal for candidates looking for a CSR (Customer Sales & Support Representative) job with options for both full-time and part-time positions.

You can apply for onsite CSR jobs in Lahore if you prefer an office-based environment, or choose a hybrid setup. Both day shift and night shift positions are available to cater to our international client base.

Key Responsibilities

• Handle inbound and outbound calls, live chats, and email queries from international clients and students
• Assist clients with course details, admissions, scheduling, and onboarding processes
• Deliver engaging and professional customer service during both day and night shifts
• Identify client needs, resolve complaints efficiently, and guide them toward the right educational solutions
• Provide personalized follow-ups to maximize student retention and sales conversions
• Use CRM tools and communication platforms to track leads, manage records, and report progress

Requirements

• Bachelor’s degree in any discipline (Intermediate with relevant experience can also apply)
• Strong command of the English language (Fluent spoken and written English)
• Excellent communication, active listening, and problem-solving skills
• Ability to handle client queries calmly and professionally under pressure
• Prior experience in international call centers, CSR, sales, or customer support is a major plus

Salary and Benefits

• Salary up to PKR 60,000 per month (based on experience, skills & shift type)
• Competitive pay with lucrative performance-based sales bonuses and incentives
• Performance-based career growth and regular salary increments
• Paid professional training and continuous support
• Saturday and Sunday complete OFF for a healthy work-life balance
• Opportunity to interact with international clients in a global education platform
• Job Type: Full-Time (Onsite)
• Shift: Night Shift

Why Join HexSolutions?

• Work in a structured, professional, and supportive environment
• Gain valuable international client-handling exposure
• Enhance your communication, sales, and CRM management skills
• Clear career advancement opportunities into team lead and management roles