Customer Service Officer

Commercial Services Enterprise; Lahore; On-site; PKR 300,000 - 420,000; Full time

Job summary

Commercial Services Enterprise in Lahore is seeking a Customer Service Officer to manage inquiries across phone, email, and live chat, ensuring quality service and adherence to SOPs. The role emphasizes responding quickly, resolving issues, and maintaining CRM-based ticket workflows.

The ideal candidate holds a bachelor’s degree and 1–2 years of customer service or call-handling experience. Permanent full-time position with competitive incentives and career growth opportunities.

Qualifications

• Bachelor degree in Business Administration, Commerce, Arts, or Social Sciences from an HE C-recognized university.
• Minimum 1 to 2 years of professional customer service, call handling, or client support experience.

Responsibilities

• Handle inbound customer inquiries across phone, email, and live chat; resolve issues, log tickets in CRM, and maintain SLA/FCR targets.
• Manage CRM platforms, ticket lifecycle, escalation handling, and client communications; generate basic spreadsheet reports.

Skills

Customer service

Call handling

Client support

Communication

Education

Bachelor degree in a relevant field

Tools

CRM software

Job description

Customer Service Officer

Active Prep Commercial Executive Scale PPR-2026-B15-2438 PaperPK-20261025-2438

Official recruitment notification, eligibility criteria, pay scale (Commercial Executive Scale), quota allocation, and written screening test syllabus for Customer Service Officer in the Commercial Services Enterprise.

Job Specifications & Posting Details

Case Number PPR-2026-B15-2438

Department / Ministry Commercial Services Enterprise

Total Positions 5

Job Type / Status Full Time / Permanent

Place of Posting Lahore

Age Limit 21-32 years

Estimated Base Salary Package Commercial Executive Scale plus Sales Incentives

Posting Date October 25, 2026

Apply Before November 15, 2026

Minimum Qualifications & Experience

Educational Qualification Bachelor degree in Business Administration, Commerce, Arts, or Social Sciences from an HEC-recognized university.

Prescribed Experience & Eligibility Criteria Minimum 1 to 2 years of professional customer service, call handling, or client support experience.

Job Description & Position Overview

The Customer Service Officer is responsible for executing assigned duties in Commercial Services Enterprise. Core focus includes operational efficiency, statutory compliance, quality standards, and adherence to standard operating procedures.

• Handle inbound customer inquiries across phone, email, and live chat channels; resolve client grievances and manage dispute escalations; log and track support tickets using enterprise CRM software; maintain Service Level Agreement (SLA) standards and First Contact Resolution (FCR) targets; conduct follow-up communication to ensure client satisfaction; assist in daily customer feedback reporting.
• Customer Service Management, CRM Platforms, Ticket Lifecycle Tracking, Conflict De-escalation, Service Level Agreements, Client Communication, Spreadsheet Reporting

100 MCQs screening test comprising domain specialization (50%), administrative/office governance (30%), and English/communication (20%).

Commercial Services Enterprise is dedicated to operational excellence, professional governance, and high-standard public and commercial service delivery in Pakistan.

Job Aggregator & Publisher DisclaimerApex Rankers portal operates strictly as an educational content platform and aggregator of employment opportunities. Apex Rankers has no official relationship, partnership, or agency endorsement with Commercial Services Enterprise or any publishing newspaper. For official validity, authenticity, fee schedules, eligibility verification, and application submissions, candidates must contact and apply directly through the concerned department, commission, or hiring company.

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