Customer Experience & Support Coordinator

HR POD Careers; Lahore; On-site; PKR 420,000 - 800,000; Full time

Job summary

HR POD Careers in Lahore is seeking a customer support specialist to handle inquiries across multiple channels and guide customers through product options.

You will coordinate with internal teams, update CRM records, manage service requests end-to-end, and ensure timely follow-ups to maintain engagement. A1 year experience preferred, with strong communication and problem-solving skills.

Qualifications

• 1-3 years of experience in customer support, call center, or service coordination roles.

Responsibilities

• Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
• Understand customer requirements and provide accurate information about products and services.
• Guide customers through available options and assist in decision-making.
• Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
• Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
• Ensure timely follow-ups with customers to provide updates and maintain engagement.
• Handle order processing, confirmations, and ensure smooth closure of each request.
• Maintain and update customer records, interactions, and service details in the CRM system.
• Track open cases and ensure all queries are resolved within defined timelines.
• Escalate complex issues to relevant teams while ensuring proper communication with the customer.
• Maintain a high level of professionalism, creating a strong first impression for the company.
• Identify customer pain points and share feedback with internal teams for service improvement.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

CRM systems

HubSpot familiarity

Tools

HubSpot

Job description

HR POD Careers in Lahore is seeking a customer support specialist to handle inquiries across multiple channels and guide customers through product options.

You will coordinate with internal teams, update CRM records, manage service requests end-to-end, and ensure timely follow-ups to maintain engagement. A1 year experience preferred, with strong communication and problem-solving skills.