Customer Sales Specialist

Alpha Alliances; Pakistan; On-site; PKR 279,000 - 502,000; Full time

Job summary

Alpha Alliances is hiring a Customer Sales Specialist in Pakistan to drive sales and deliver high-quality customer service on-site. You will handle inbound/outbound calls, understand customer needs, present suitable offerings, and close sales to meet targets.

You will maintain CRM records and follow up on leads while collaborating with internal teams. The role requires strong sales and communication skills, analytical abilities to interpret data, and a readiness for ongoing product training in a

Qualifications

• Proven ability to meet targets and convert leads.
• Excellent customer service and communication skills for inquiries and relationship building.
• Strong analytical skills to interpret customer data and sales reports.
• Ability to absorb new product knowledge and share best practices with the team.
• Proficiency with basic computer and CRM tools; capable in a fast-paced environment.
• Prior experience in sales, call centers, or BPO settings with related qualifications.

Responsibilities

• Handle inbound and outbound calls to drive sales and service excellence.
• Maintain accurate records in CRM systems and follow up on leads.
• Collaborate with internal teams and participate in sales training.
• Contribute to process improvements to enhance customer experience and sales performance.

Skills

Sales skills

Customer service

Communication

Analytical skills

Training skills

CRM tools

Fast-paced environment

Problem solving

Education

Diploma or degree in business/marketing

Tools

CRM software

Job description

Company Description

Alpha Alliances is a BPO and business solutions provider focused on improving organizational effectiveness, efficiency, and workforce performance through planned interventions. The company partners with organizations to streamline operations and enhance productivity, supporting sustainable business growth. By aligning processes and people, Alpha Alliances helps clients build stronger customer relationships and optimize resource utilization. The organization is committed to enabling businesses to achieve higher revenue targets in less time through data-driven strategies and tailored support.

Role Description

The Customer Sales Specialist is a full-time, on-site role based in Pakistan, responsible for driving sales and delivering high-quality customer service. This role involves engaging with existing and potential customers, understanding their needs, presenting suitable products or services, and closing sales to meet or exceed targets. Day-to-day tasks include handling inbound and outbound calls, responding to customer inquiries, maintaining accurate records in CRM systems, and following up on leads. The specialist will collaborate with internal teams, participate in sales training, and contribute to process improvements to enhance customer experience and overall sales performance.

Qualifications

• Candidates should possess strong Sales skills with a proven ability to meet targets and convert leads.
• Candidates should possess excellent Customer Service and Communication skills for handling inquiries and building long-term relationships.
• Candidates should possess solid Analytical Skills to interpret customer data, sales reports, and identify growth opportunities.
• Candidates should possess Training-related skills, including the ability to absorb new product knowledge and share best practices with team members.
• Additional qualifications include proficiency with basic computer and CRM tools, ability to work in a fast-paced environment, and strong problem-solving abilities.
• Prior experience in sales, call centers, or BPO environments, and a relevant diploma or degree in business, marketing, or a related field is advantageous.