Call Center Representative (Experience required: Mid-Senior (1-2 Years))

Kam Kaj; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Job summary

Kam Kaj, Inc. is seeking a Call Center Representative to liaise with customers and guide them through hiring our services. You will manage inbound and outbound calls, identify needs, and provide tailored solutions while aiming to upsell products.

Build lasting relationships and maintain clear records of conversations. The role requires strong communication skills, active listening, and the ability to multi-task and meet targets in a fast-paced environment.

Qualifications

• Minimum Intermediate/A levels or equivalent.
• Experience in customer support preferred.
• Excellent spoken English and listening skills.

Responsibilities

• Handle inbound and outbound calls promptly.
• Identify customers’ needs, clarify information, offer tailored solutions.
• Seize opportunities to upsell products.
• Build sustainable relationships and engage customers.
• Maintain records of conversations.
• Meet personal and team targets.

Skills

Customer service

Verbal communication

Active listening

Time management

Multi-tasking

Education

Intermediate/A levels

Job description

We are looking for a Call Center Representative who will liaison between our company and customers and guide them through the process of hiring our services.

Responsibilities

• Manage inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, and provide tailored solutions and alternatives
• Seize opportunities to sell products as and when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Maintain proper record of all conversations in a comprehensible
• Meet personal/team qualitative and quantitative targets

Requirements

• Intermediate/A levels (at least)
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

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