Customer Care Manager

Navigator HR Consulting Solutions; Islamabad; On-site; PKR 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based growth opportunities

Career development opportunities

Professional and collaborative work环境

Job summary

Navigator HR Consulting Solutions in Islamabad is seeking an experienced Customer Care Manager to lead and supervise the Customer Care team on-site. You will ensure timely resolution of customer complaints and inquiries, handle escalations professionally, and coordinate with Sales, Technical Support, and Operations.

The role requires a Bachelor’s degree in Business Administration (MBA preferred), strong leadership and communication skills, and experience with CRM software.

Qualifications

• Bachelor's degree in Business Administration or related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Skills

Leadership

Communication

CRM software

Problem-solving

Education

Bachelor's degree in Business Administration

MBA (advantage)

Tools

CRM software

Job description

Salary: PKR 100,000 – 150,000

Gender Preference: Open

Experience: Minimum 5 years (2+ years in a managerial role preferred)

Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000

Office Timing: 9AM to 6M Monday To Saturday

Key Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Requirements

• Bachelor's degree in Business Administration or a related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

What We Offer

• Competitive salary package.
• Performance-based growth opportunities.
• Professional and collaborative work environment.
• Career development opportunities.