Senior Customer Care Leader — Growth & KPI-Driven

Navigator HR Consulting Solutions; Islamabad; Sur place; PKR 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Performance-based growth opportunities

Career development opportunities

Professional and collaborative work环境

Résumé du poste

Navigator HR Consulting Solutions in Islamabad is seeking an experienced Customer Care Manager to lead and supervise the Customer Care team on-site. You will ensure timely resolution of customer complaints and inquiries, handle escalations professionally, and coordinate with Sales, Technical Support, and Operations.

The role requires a Bachelor’s degree in Business Administration (MBA preferred), strong leadership and communication skills, and experience with CRM software.

Qualifications

• Bachelor's degree in Business Administration or related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

Responsabilités

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Connaissances

Leadership

Communication

CRM software

Problem-solving

Formation

Bachelor's degree in Business Administration

MBA (advantage)

Outils

CRM software

Description du poste

Navigator HR Consulting Solutions in Islamabad is seeking an experienced Customer Care Manager to lead and supervise the Customer Care team on-site. You will ensure timely resolution of customer complaints and inquiries, handle escalations professionally, and coordinate with Sales, Technical Support, and Operations.

The role requires a Bachelor’s degree in Business Administration (MBA preferred), strong leadership and communication skills, and experience with CRM software.