Customer Care Manager

Navigator HR Consulting Solutions; Islamabad; On-site; PKR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based growth opportunities

Professional and collaborative work环境

Career development opportunities

Job summary

Navigator HR Consulting Solutions in Islamabad is seeking an experienced Manager to lead the Customer Care team. You will drive service excellence and ensure timely resolution of inquiries from customers while coordinating with Sales, Technical Support and Operations.

Ideal candidates hold a Bachelor's in Business Administration (MBA preferred), strong leadership and communication skills, and experience with CRM software.

Qualifications

• Bachelor's degree in Business Administration or related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Skills

Leadership

CRM experience

Communication

Education

Bachelor's degree in Business Administration

MBA (added advantage)

Tools

CRM software

Job description

Salary: PKR 100,000 – 150,000

Gender Preference: Open

Experience: Minimum 5 years (2+ years in a managerial role preferred)

Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000

Office Timing: 9AM to 6M Monday To Saturday

Key Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Requirements

• Bachelor's degree in Business Administration or a related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

What We Offer

• Competitive salary package.
• Performance-based growth opportunities.
• Professional and collaborative work environment.
• Career development opportunities.