CRM & Lifecycle Automation Lead (Multi‑Market)

Jeeny; Lahore; On-site; PKR 3,500,000 - 5,200,000; Full time

Benefits offered by this job

Market-competitive pay

Health insurance

Flexible work culture

Growth opportunities

Job summary

Jeeny, a leading mobile mobility platform, seeks a Customer Communications Lead to govern and orchestrate end-to-end messaging for riders and drivers across multilingual markets. This role partners with Data Science, Engineering, and Brand teams to drive lifecycle programs and automated decisioning engines.

You will design experiments, enforce global frequency caps and suppression rules, and translate insights into scalable, data-backed content guidelines for regional teams across KSA, Jordan,

Qualifications

• 3 to 5 years of CRM, lifecycle marketing, or campaign management experience.
• Hands-on mastery of enterprise engagement platforms such as CleverTap, Braze, Iterable, or Salesforce Marketing Cloud.
• Strong SQL for data analysis and performance measurement.
• Excellent written and verbal communication for cross-functional collaboration.
• Experience managing multilingual, multi-market communications across regions.
• Ability to align with Data Science and Engineering teams on platform integrations.

Responsibilities

• Own end-to-end messaging governance, orchestration, and channel strategy.
• Design and run A/B tests across engagement platforms.
• Establish centralized communications register and global guardrails.
• Collaborate with Data Science and Engineering to define event taxonomies and data specs.
• Lead crisis and operational communications across rider and driver channels.
• Scale content guidelines for regional teams deployment.

Skills

Lifecycle marketing

Customer engagement platforms

SQL

Technical communications

Multi-market operations

Stakeholder management

Tools

CleverTap

Braze

Iterable

Salesforce Marketing Cloud

Job description

Jeeny, a leading mobile mobility platform, seeks a Customer Communications Lead to govern and orchestrate end-to-end messaging for riders and drivers across multilingual markets. This role partners with Data Science, Engineering, and Brand teams to drive lifecycle programs and automated decisioning engines.

You will design experiments, enforce global frequency caps and suppression rules, and translate insights into scalable, data-backed content guidelines for regional teams across KSA, Jordan,