Passenger Experience Product Manager, Ride-Hailing App

Jeeny; Lahore; On-site; PKR 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Health Coverage

Fuel allowance

Internet stipend

Learning & Development budget

International exposure

Job summary

Jeeny is seeking a Product Manager – Passenger Experience to own the end-to-end passenger journey on Android and iOS from Lahore. You will optimize the booking funnel, manage in-app payments, pricing transparency, and rider support UX while leveraging agentic AI tools to accelerate research and validation.

You will drive discovery, ensure rigorous analytics, and shape GTM messaging across markets in the Gulf region.

Qualifications

• 3–5 years of overall Product Management experience, including 2+ years owning a consumer-facing/mobile app.
• Demonstrated track record of leading user research and delivering engineering-ready PRDs.
• Deep capability defining conversion funnels, event tracking taxonomies, and independent metrics analysis.
• Clear understanding of unit economics, subscriptions, referrals, and financial impact of decisions.
• Experience with multi-step AI workflows to accelerate research, data synthesis, and PRD creation.
• Strong mobile UX literacy across constraints like connectivity, RTL layouts, and high-stress usage.
• Excellent written English with cross-functional alignment experience.

Responsibilities

• Own the passenger booking funnel end-to-end across Android and iOS.
• Oversee in-app payments, wallet, pricing, promo codes, and self-service issue resolution.
• Design and improve Trust, Ratings & Support UX within the app.
• Monitor app quality and performance metrics, including crashes and ANRs.
• Define core event tracking and data verification before and after releases.
• Lead GTM messaging and track post-launch adoption and ROI.

Skills

PM experience

PRD delivery

Data funnel analytics

Commercial acumen

Agentic AI experience

Mobile UX literacy

Written English communication

Tools

Snowflake

CleverTap

Job description

Jeeny is seeking a Product Manager – Passenger Experience to own the end-to-end passenger journey on Android and iOS from Lahore. You will optimize the booking funnel, manage in-app payments, pricing transparency, and rider support UX while leveraging agentic AI tools to accelerate research and validation.

You will drive discovery, ensure rigorous analytics, and shape GTM messaging across markets in the Gulf region.