Core Banking Associate: Accounts & Online Banking Expert

Techsurge Private Limited; Karachi Division; On-site; PKR 400,000 - 520,000; Full time

Job summary

Techsurge Private Limited invites applications for a Centralized Account Management role. The position focuses on processing CAM activities, reviewing account openings for PVT/SME customers, and handling online banking requests via internet and mobile platforms.

The role emphasizes adherence to SLAs, accuracy, and support for marketing and sales teams. Ideal candidates hold a related Bachelor's degree with 1–2 years of experience and strong communication and analytical skills.

Qualifications

• Bachelor's Degree in Related Field.
• 1–2 years of experience.
• Good communication skills.
• Knowledge of PVT/SME activities and Online Banking.
• Conversant with operating systems, branch functions.
• Strong interpersonal, problem solving, analytical.
• Capable of handling multiple tasks.

Responsibilities

• Process CAM activities to ensure policies, procedures and delivery standards are met, reflecting in audit rating and customer satisfaction.
• Review account opening forms for PVT/SME customers and set up/maintenance.
• Review, verify and process customer requests for Online banking products via internet and mobile.
• Activate and process all types of accounts and Online banking products to support marketing and sales teams.
• Adhere to defined SLA and productivity; process cases with high accuracy and minimal escalations.

Skills

Account management

Online banking

Customer service

SLA adherence

Analytical

Education

Bachelor's Degree in Related Field

Job description

Techsurge Private Limited invites applications for a Centralized Account Management role. The position focuses on processing CAM activities, reviewing account openings for PVT/SME customers, and handling online banking requests via internet and mobile platforms.

The role emphasizes adherence to SLAs, accuracy, and support for marketing and sales teams. Ideal candidates hold a related Bachelor's degree with 1–2 years of experience and strong communication and analytical skills.