Associate - Core Banking

Techsurge Private Limited; Karachi Division; On-site; PKR 400,000 - 520,000; Full time

Job summary

Techsurge Private Limited invites applications for a Centralized Account Management role. The position focuses on processing CAM activities, reviewing account openings for PVT/SME customers, and handling online banking requests via internet and mobile platforms.

The role emphasizes adherence to SLAs, accuracy, and support for marketing and sales teams. Ideal candidates hold a related Bachelor's degree with 1–2 years of experience and strong communication and analytical skills.

Qualifications

• Bachelor's Degree in Related Field.
• 1–2 years of experience.
• Good communication skills.
• Knowledge of PVT/SME activities and Online Banking.
• Conversant with operating systems, branch functions.
• Strong interpersonal, problem solving, analytical.
• Capable of handling multiple tasks.

Responsibilities

• Process CAM activities to ensure policies, procedures and delivery standards are met, reflecting in audit rating and customer satisfaction.
• Review account opening forms for PVT/SME customers and set up/maintenance.
• Review, verify and process customer requests for Online banking products via internet and mobile.
• Activate and process all types of accounts and Online banking products to support marketing and sales teams.
• Adhere to defined SLA and productivity; process cases with high accuracy and minimal escalations.

Skills

Account management

Online banking

Customer service

SLA adherence

Analytical

Education

Bachelor's Degree in Related Field

Job description

Job Description

Centralized Account Management

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.

• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.

• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.

• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.

• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations

Required Skills and Experience:

• Bachelor's Degree in Related Field
• Between 1 and 2 years of experience
• Good communication skills
• Comprehensive knowledge of PVT/SME Activities and Online Banking Products and Services through internet and Mobile phones, Banks Policy, Procedures, Local / international rules and regulations.
• Conversant with operating systems, systems and procedures, branch related functions.
• Strong inter-personal, problem solving communication, analytical.
• Capable of handling multiple task