Associate - Core Banking

TechSurge Inc; Karachi Division; Presencial; PKR 600 000 - 900 000; Tempo integral

Resumo da oferta

TechSurge Inc. is seeking an Account Management specialist in Karachi to process CAM activities, review new customer forms, and support online banking product setup. You will ensure compliance with bank policies and deliver accurate, timely service to internal teams.

The role requires 1–2 years of related experience, strong communication skills, and knowledge of PVT/SME banking activities. A related bachelor's degree is expected, with emphasis on accuracy and teamwork.

Qualificações

• Bachelor’s degree in a related field.
• 1–2 years of experience in central account management or banking operations.
• Strong communication skills and knowledge of online banking products and services.
• Familiar with bank policies, procedures, and regulatory requirements.

Responsabilidades

• Process CAM activities to meet policies, procedures, and service levels.
• Review account opening forms for PVT/SME customers.
• Review, verify, and process online banking requests via internet and mobile.
• Activate and process all types of accounts and online banking services.
• Ensure adherence to SLA and productivity targets.
• Handle cases with high accuracy and minimal escalations.

Conhecimentos

Communication skills

Inter-personal skills

Problem solving

Analytical

Multi-tasking

Online banking knowledge

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Description:

Job Description

Centralized Account Management

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.

• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.

• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.

• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.

• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations

Required Skills and Experience:

• Bachelor’s Degree in Related Field
• Between 1 and 2 years of experience
• Good communication skills
• Comprehensive knowledge of PVT/SME Activities and Online Banking Products and Services through internet and Mobile phones, Banks Policy, Procedures, Local / international rules and regulations.
• Conversant with operating systems, systems and procedures, branch related functions.
• Strong inter-personal, problem solving communication, analytical.
• Capable of handling multiple task

Requirements: