Banking Customer Experience Specialist

United Bank Limited; Pakistan; On-site; PKR 446,000 - 781,000; Full time

Job summary

United Bank Limited is seeking a dedicated Bank Customer Service Representative to assist customers with information on bank products and services. The role involves handling inquiries in person and over the phone, processing financial transactions, and setting up services while ensuring compliance with bank policies.

The ideal candidate will provide prompt, courteous service, help resolve customer issues, and actively promote bank offerings to enhance customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong knowledge of banking products and services.
• Ability to handle inquiries promptly and professionally.
• Maintain confidentiality and comply with policies and procedures.

Responsibilities

• Provide information about bank products and services to customers.
• Assist customers in person and over the phone with financial transactions and service needs.
• Ensure courteous, timely, and accurate service to all customers.
• Follow bank policies, code of conduct, and regulatory guidelines.
• Open new bank accounts according to rules and guidelines.
• Liaise with other departments to resolve customer issues and support campaigns.
• Promote products and services to expand the customer base and satisfaction.
• Protect customers’ confidential information and use it only for official purposes.
• Handle complaints and escalate to appropriate channels for resolution.

Job description

United Bank Limited is seeking a dedicated Bank Customer Service Representative to assist customers with information on bank products and services. The role involves handling inquiries in person and over the phone, processing financial transactions, and setting up services while ensuring compliance with bank policies.

The ideal candidate will provide prompt, courteous service, help resolve customer issues, and actively promote bank offerings to enhance customer satisfaction.