Medical Scheduling Coordinator

Edge; Pakistan; On-site; PKR 1,440,000 - 2,160,000; Full time

Job summary

Edge is seeking a Medical Scheduling Coordinator to support a US-based healthcare practice from our Lahore or Islamabad offices. You will handle patient calls, schedule appointments, and manage calendars with a focus on accuracy and HIPAA compliance.

Ideal candidates have 2+ years in US healthcare billing/AR, scheduling experience, and strong communication skills. This is an in-office, full-time role aligned with US business hours.

Qualifications

• 2+ years of experience in US healthcare medical billing and AR.
• Experience in medical scheduling and patient coordination.
• Experience in healthcare customer service and HIPAA compliance.

Responsibilities

• Handle high-volume patient calls and route inquiries.
• Schedule, reschedule, and cancel appointments per provider availability.
• Manage provider calendars, slots, waitlists, and recalls.

Skills

Medical billing

Accounts receivable

Scheduling

Patient coordination

Healthcare customer service

Verbal communication

Written communication

Phone skills

EHR systems

HIPAA compliance

Tools

EHR systems

Scheduling software

Job description

** Before you apply, this is an in-office job. Candidates must be willing to work from our Lahore or Islamabad Office ****

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

About the Role

We are looking for a Medical Scheduling Coordinator to support a U.S.-based healthcare practice. The ideal candidate will have excellent communication and call-handling skills, strong attention to detail, and experience working with patients and healthcare systems.

Key Responsibilities

• Handle high-volume incoming patient calls and route inquiries appropriately.
• Schedule, reschedule, and cancel appointments based on provider availability and scheduling protocols.
• Manage provider calendars, appointment slots, waitlists, and recalls.
• Collect and update patient demographic, insurance, and intake information.
• Collect copays, balances, and other patient payments when required.
• Provide appointment confirmations, reminders, and preparation instructions.
• Document patient interactions and scheduling updates accurately in the EHR.
• Identify and elevate urgent patient concerns or issues to the appropriate team.
• Maintain HIPAA compliance and protect patient information at all times.
• Support daily administrative and scheduling workflows as needed.

Requirements

• Able to work in office: Lahore or Islamabad - Non-negotiable
• Able to work full time: Monday–Friday | US Business Hours- Non-negotiable
• 2+ years of experience in medical billing and accounts receivable within a US healthcare environment.
• Previous experience in medical scheduling, patient coordination, or healthcare customer service.
• Excellent verbal and written communication skills.
• Strong phone and call-handling abilities.
• Familiarity with EHR and scheduling systems.
• Experience with payment collection is preferred.
• Strong organization, multitasking, and problem-solving skills.
• Understanding of HIPAA and patient confidentiality.
• Willingness to learn new systems and processes.

What We're Looking For

We're seeking someone who is proactive, detail-oriented, and passionate about healthcare revenue cycle management. The ideal candidate takes ownership of their work, enjoys solving billing challenges, and is committed to improving financial outcomes while ensuring an excellent patient experience.